Your essential guide to the Voice of the Customer (VoC)
What is the Voice of the Customer? This blog explains what VoC is and how a good voice of customer program can boost customer experience and revenue.
What is CES (Customer Effort Score)? The complete guide
What is CES? Customer Effort Score is a CX metric that measures how easy it was for your customer to interact with you. This is a complete guide that covers CES definition, formula, and how you can use it to boost loyalty and revenue.
How to calculate ROI of customer experience
Happy customers grow revenue. But how can you prove the ROI of customer experience? Read this blog to learn how to tie your CX program to your revenue.
7 Tips for post Sale, Purchase Customer Journey Mapping
What happens after you acquire a customer? Customer retention can make or break your business. Learn how to boost customer retention and referral in this guide to post sale customer journey mapping.
What is Net Promoter Score? The Ultimate Guide 2021
The ultimate guide to the Net Promoter Score (NPS) 2021
Digital Customer Experience for Banking Industry- 2021
A report about the importance of digital customer experience for banking in 2021.
A champion’s guide to improving Response Rate
The only guide to response rate that you'll ever need.
What is brand experience (BX)? How does it relate to CX?
Brand experience is the sum of all interactions (social media, ads, ease of use, support interactions, product features) that customers have with a brand over time. In fact, it is about creating emotional and meaningful relationships with customers.
What is brand experience management? Definition, types and tools
Brand experience is the sum of all interactions (social media, ads, ease of use, support interactions, product features) that a customer has with a brand. Brand experience management includes measuring and optimizing them.
What is digital customer experience?
Digital Customer Experience refers to how your customers interact with and experience your brand online. Planning and optimizing your digital CX is crucial for business success.
Survey- Impact of Covid-19 on hiring activities across various industries
A survey conducted by Numr in collaboration with ABC Consultants uncovered insights about the impact of Covid-19 on hiring activities across various Indian industries.
How to deliver fantastic CX in Subscription economy
The rise of subscription economy has transformed the dynamic between a company and its customers
How is User Experience (UX) related to CX?
UX is concerned with the end-users interaction with your product. Basically, it refers to how the end-users “experience” your product.
3 CX basics that you should never lose sight of
3 CX ground rules that lay the foundation of an effective CX program.
3 Steps to start a Voice Of Customer program
The phrase, ‘Voice of customer’ refers to your customers’ expectations and feedback about your products/ services. A VOC program is a structured system program that makes this possible.
5 reasons why you should outsource your CX program
5 reasons why you should outsource your Cx for better results.
Do you need a ‘Voice of Customer’ program?
The phrase, ‘Voice of customer’ refers to your customers’ expectations and feedback about your products/ services. A VOC program is a systematic program that makes this possible. Basically, it’s a system of-
How to obtain customer feedback in 20 sec- NPS® 2.0
How to obtain customer feedback in just 20 seconds with only 2 questions.
How to use CX data during uncertain times
This is how one must leverage CX data to withstand uncertain times.
Why Customer Trust is the most important currency in CX
If your customers know exactly what they are getting into when they do business with you, it would definitely help in building trust.
A Quick Introduction to Numr's Alert Management System
Numr's Alert Management system centralizes alerts (such as a bad feedback or low NPS®) and makes sure that they are seen by the right people.
How to reduce customer effort with Net Easy Score to increase Loyalty
The lesser the effort it takes for a customer to get a problem solved, the more likely they are to be loyal.
12 Customer Experience Quotes to inspire you
12 quotes that will make you believe in the importance of customer experience.
How we use Agile Market Research to drive Growth
Numr CXM utilizes Agile Research in all of its Product Offerings/ Solution.
Want to improve NPS®? Focus on Drivers Analysis.
If you already have an NPS® system in place and are wondering how to quickly increase your score, focus on drivers.
Online learning holds back lower income students- AIF survey
Is Online Learning For Lower Income Families A Possibility During Lock Down?
Coworking Spaces India Survey-MyHQ, WeWork, Smartworks, and more
A survey about co-working spaces in India
Payment Apps Survey- What do Indians use? Paytm Vs GPay vs PhonePe
A survey about payment apps used by urban Indians.
Social Media Influencer Marketing Survey India- 2020
A survey about the effectiveness of social media influencer marketing.
Online Food Delivery Survey- Zomato vs Swiggy, and more
A survey about food delivery market in India.
Online learning Platform Survey- BJYUs vs Unacademy vs Meritnation etc
A survey about whether urban Indians use ed tech platforms.
Music Streaming Apps India Survey- Gaana vs Saavn vs Spotify
A survey about various music apps in India.
Dating Apps India Survey- Tinder vs Happn vs TrulyMadly, and more
A survey about how urban Indians use Dating Apps
Survey- Which News Source does India prefer (TV vs Social Media & more)
A survey about where urban Indians get their news from.
4 powerful reasons for a company’s resistance to change
Why organizations resist change and how to overcome it.
What is Survey Fatigue and How to Stop it
How to get a better response rate on your surveys.
How Text Analytics can help analyse Net Promoter Score®
How to use Text Analytics to gain insights from an NPS program.
Why Net Promoter Score® is important for your Customer Retention Strategy
How to use NPS to retain customers
Light at the end of the tunnel for the Auto Industry
Metrics other than sales data that the auto industry should look at.
How improving customer experience can help you retain customers
Improve CX to retain your customers
How to Delight Millennial Customers- 5 Simple Ways
How to tailor your CX towards millennial customers
How to track Emotion in CX to boost the bottom line
How empathy and emotion drive brand loyalty
Why you need a customer experience management company to measure NPS®
Reasons to outsource your NPS program
Net Promoter Score®- Tips to turn Detractors into Promoters.
How to turn Detractors into Promoters
Is Net Promoter Score® different from Customer Satisfaction Score?
The difference between NPS® and customer satisfaction score.
How is Net Promoter Score® related to Customer Experience?
The relationship between NPS and CX
How frequently should a brand measure its Net Promoter Score®?
How frequently you should conduct NPS survey
Top companies across the world who trust Net Promoter Score®
Companies around the world who use NPS
How is Net Promoter Score® related to the profitability of your business?
Relationship between NPS and profitability
What is the difference between Transactional and Relational NPS® survey?
Difference between Transactional and Relationship NPS
Why is Net Promoter Score® important for a brand?
5 reasons why NPS is important for a brand
Multiplexes NPS®- INOX, PVR, Cinemax -Which scores the highest in customer satisfaction?
A survey about multiplexes.
Online Jewelry NPS®- CaratLane, Blue Stones, Tanishq, and more
NPS benchmarking for online and offline jewelry chains in India
Hospitals Patient Satisfaction Scores- Apollo, Fortis, Max, and more
Survey about Patient satisfaction score of major hospital chains
Air Conditioner NPS®- Samsung, LG, Voltas, and more
NPS survey for air conditioner brands in India
Two Wheeler NPS® Study- Honda, Hero, Suzuki, and more
NPS focused survey of two-wheelers in India
Online Pharmacies NPS® Study- Netmeds, 1mg, and more
NPS focused study of online pharmacies.
eCommerce Fashion NPS Survey- Flipkart, Amazon, and more
NPS study of e-commerce websites in India
Travel Apps; MakeMyTrip, OYO, Trivago and more-Which scores the highest in customer satisfaction?
NPS study of various online travel booking apps
Survey- Lesser Indians now prefer cash for high-value purchases
A survey about the rise of digital payment options
Survey- Indian Smartphone brands’ NPS®; Samsung, Xiaomi, Oppo, and more
NPS study of top smartphone brands in India
Mutual Funds NPS® Survey- Axis, Birla Sun, HDFC, ICICI, and more
An NPS study of mutual funds in India
Who wins the OTT race? Netflix, Hotstar, Prime, Sony LIV, Voot Survey
An NPS study of popular OTT platforms
Survey- Do Indians read nutrition and ingredient labels?
A survey about whether Indians read nutrition and ingredient labels
Survey- Does organic food tag help push more sales? Numr finds out
A survey about whether Indians are influenced by organic food claims.
Survey- Do Indians spend money on Health and Wellness?
A survey report on whether Indians spend money on health and wellness.
Survey- Ola vs Uber: What do customers think?
A survey about Ola vs Uber from customers' perspective.
NPS® of Indian Banks; ICICI, HDFC, Axis, and more- Numr
NPS and growth survey of Indian banks
Survey- Online banking habits of Urban Indians
A survey study about how urban indians transact
Why you should be using Predictive Analytics for Market Research
Predictive Analytics for CX
How do we use Choice based Conjoint Analysis for Price Testing?
Price testing using Conjoint analysis
How we do Sentiment Analysis and Text Analytics with ML
How NumrSense AI performs feedback analysis
How does Passive Expression Analysis work for Ad Testing?
How face recognition is used for ad testing
Why people answer Surveys and how to get more respondents
Increase your response rate by understand the psychology behind answering surveys
Power to Individuals- How to empower your frontline employees?
How to empower your frontline to deliver great CX
How can you use Intuitive Association (System 1 thinking) for Market Research?
How to use System 1 thinking for market research
What is Close Looping and how do you do it?
How to close the feedback loop to retain customers