Using AI to understand customer feelings, we create focused strategies to raise sales and lower churn
NUMR's NPS® survey about hospitals and healthcare preferences of urban Indians from the top 6 cities uncovered some interesting insights. India’s per capita expenditure on healthcare in among the lowest in the world. Consequently, private healthcare has been continually on the rise.
Over the last few years, Indian healthcare industry has become increasingly organised, with chain and multi-speciality hospitals firmly establishing themselves. According to IBEF, the hospital industry in India was estimated to be around US$ 61.79 billion in 2017 and is predicted to reach US$ 132.84 billion by FY22.
Therefore, see the complete report of the survey below-
Furthermore, in terms of patient satisfaction (which can be measured fairly by Net Promoter Score),
In brief, according to Numr Research’s survey-
Therefore, for general illness,
However, when they need to see a specialist,
Online Panel SEC A1 The survey was conducted among the inhabitants of Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, and Ahmedabad. At the time of the survey, all the respondents were between 25 to 60 years of age. Also, the survey respondents were affluent vehicle owners. Additionally, they were also avid moviegoers and extremely aware of the changing technological trends. For further information, please contact Sales Team| firstname.lastname@example.org| +91 1244274780 *NPS® or Net Promoter Score® is a metric for calculating customer satisfaction and loyalty. Moreover, it is a proven indicator of Growth. It is based off a single question, that is, “On a scale of 0-10, how likely are you to recommend (a company or a service) to you friends, family or colleagues?” Customers who give a score of 6 or less are called Detractors. Those who give 7 or 8 are Passives where as those who give 9 or 10 are Promoters. Then, the NPS is calculated by subtracting the percentage of Detractors from the Promoters.
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