BLOGS
Analyze
August 14, 2023
By
Amitayu Basu
Why Isn’t CX a CEO’s Right Hand?
Listen
July 25, 2023
Gourab Majumder
What Are The Top Customer Service Trends of 2023?
August 9, 2023
Elevating Customer Satisfaction: The Power of Customer Service Teams
Act
July 18, 2023
6 Best AI Tools to Skyrocket Your Customer Experience in 2023
May 15, 2023
Create Winning Customer Experiences with Generative AI
July 25, 2019
Divya Kandwal
Why people answer Surveys and how to get more respondents
July 26, 2019
Why you should be using Predictive Analytics for Market Research
October 11, 2019
Why you need a customer experience management company to measure NPS®
September 25, 2019
Why is Net Promoter Score® important for a brand?
November 26, 2019
Why Net Promoter Score® is important for your Customer Retention Strategy
August 13, 2020
Why Customer Trust is the most important currency in CX
September 27, 2019
Why is Net Promoter Score® not a Percentage?
July 30, 2019
Who wins the OTT race? Netflix, Hotstar, Prime, Sony LIV, Voot Survey
What is the difference between Transactional and Relational NPS® survey?
February 21, 2020
What is Survey Fatigue and How to Stop it
September 17, 2021
What is Net Promoter Score? The Ultimate Guide 2021
October 27, 2020
What is digital customer experience?
September 24, 2019
What is Net Promoter Score®?
July 22, 2019
What is Customer Churn Prediction? How do you do it?
February 28, 2023
What is CSAT score? (customer satisfaction score)
August 31, 2022
What is CES (Customer Effort Score)? The complete guide
July 19, 2019
What is Close Looping and how do you do it?
April 9, 2021
What is brand experience (BX)? How does it relate to CX?
October 1, 2019
What is a good Net Promoter Score®?
December 30, 2020
What is brand experience management? Definition, types and tools
June 16, 2020
Want to improve NPS®? Focus on Drivers Analysis.
December 30, 2022
What is a customer journey map? (+ free journey builder tool)
What is a Concept Test and how is it carried out?
What are the different kinds of Product Tests?
August 6, 2019
Travel Apps; MakeMyTrip, OYO, Trivago and more-Which scores the highest in customer satisfaction?
April 3, 2020
The untold story behind NPS®
August 9, 2019
Two Wheeler NPS® Study- Honda, Hero, Suzuki, and more
September 30, 2019
Top companies across the world who trust Net Promoter Score®
Survey- Online banking habits of Urban Indians
July 29, 2019
Survey- Ola vs Uber: What do customers think?
July 31, 2019
Survey- Indian Smartphone brands’ NPS®; Samsung, Xiaomi, Oppo, and more
March 27, 2020
Survey- Which News Source does India prefer (TV vs Social Media & more)
August 2, 2019
Survey- Lesser Indians now prefer cash for high-value purchases
October 14, 2020
Survey- Impact of Covid-19 on hiring activities across various industries
Survey- Do Indians read nutrition and ingredient labels?
Survey- Does organic food tag help push more sales? NUMR finds out
September 26, 2019
Steps that help companies improve their Net Promoter Score®
Survey- Do Indians spend money on Health and Wellness?
June 26, 2023
How to measure the effectiveness of service recovery in CXM?
April 23, 2020
Social Media Influencer Marketing Survey India- 2020
October 3, 2019
Should you measure Net Promoter Score® for a company or a brand?
June 30, 2023
How to Redefine Customer Experience with Digital Transformation?
August 8, 2019
Online Pharmacies NPS® Study- Netmeds, 1mg, and more
July 7, 2022
7 Tips for post Sale, Purchase Customer Journey Mapping
April 28, 2020
Payment Apps Survey- What do Indians use? Paytm Vs GPay vs PhonePe
Power to Individuals- How to empower your frontline employees?
April 16, 2020
Online learning Platform Survey- BJYUs vs Unacademy vs Meritnation etc
September 30, 2022
How to convert Detractors into Promoters?
June 8, 2020
Online learning holds back lower income students- AIF survey
August 20, 2019
Online Jewelry NPS®- CaratLane, Blue Stones, Tanishq, and more
April 20, 2020
Online Food Delivery Survey- Zomato vs Swiggy, and more
August 16, 2019
Online Grocery Apps and Supermarket NPS® Survey
NPS® of Indian Banks; ICICI, HDFC, Axis, and more- NUMR
August 26, 2019
Multiplexes NPS®- INOX, PVR, Cinemax -Which scores the highest in customer satisfaction?
December 11, 2019
Net Promoter Score®- How to analyse it right?
Net Promoter Score®- Tips to turn Detractors into Promoters.
Mutual Funds NPS® Survey- Axis, Birla Sun, HDFC, ICICI, and more
April 7, 2020
Music Streaming Apps India Survey- Gaana vs Saavn vs Spotify
May 18, 2023
The Metric Marvels: CES, NPS, and the Emotional Rollercoaster of Customer Experience
October 4, 2019
Is Net Promoter Score® different from Customer Satisfaction Score?
November 20, 2019
Light at the end of the tunnel for the Auto Industry
July 15, 2020
Introducing Numr Alerts Management System
September 12, 2019
Insurance NPS® Report- NUMR survey
June 23, 2020
How we use Agile Market Research to drive Growth
August 19, 2020
How to use CX data during uncertain times
March 16, 2023
How to use customer feedback to improve the customer journey?
How we do Sentiment Analysis and Text Analytics with ML
January 16, 2023
How to use customer experience analytics to improve ROI?
November 4, 2019
How to track Emotion in CX to boost the bottom line
July 10, 2020
How to reduce customer effort with Net Easy Score to increase Loyalty
August 26, 2020
How to obtain customer feedback in 20 sec- NPS® 2.0
December 19, 2022
How to increase customer retention? Strategy, formula, and tips
March 20, 2023
How to improve the e-commerce customer experience?
February 15, 2023
How to improve customer engagement? Strategy and Tools
November 5, 2019
How to Delight Millennial Customers- 5 Simple Ways
October 12, 2020
How to deliver fantastic CX in Subscription economy
November 16, 2022
How to choose a customer experience management program in 2023
December 1, 2022
How to build the perfect closed-loop feedback system
August 30, 2022
How to calculate ROI of customer experience
December 9, 2019
How Text Analytics can help analyse Net Promoter Score®
October 7, 2020
How is User Experience (UX) related to CX?
How is Net Promoter Score® related to the profitability of your business?
How is Net Promoter Score® related to Customer Experience?
November 15, 2019
How improving customer experience can help you retain customers
How frequently should a brand measure its Net Promoter Score®?
How do you analyse Net Promoter Score®?
October 10, 2019
How does Net Promoter Score® help in retaining customers?
October 9, 2019
How does Net Promoter Score® help in gaining customers?
How do you measure Net Promoter Score®?
How does Passive Expression Analysis work for Ad Testing?
August 19, 2019
Hospitals Patient Satisfaction Scores- Apollo, Fortis, Max, and more
July 23, 2019
How can you use Intuitive Association (System 1 thinking) for Market Research?
July 10, 2023
Enhancing customer experience - How chatbots are transforming customer support?
How do we use Choice based Conjoint Analysis for Price Testing?
August 19, 2021
Digital Customer Experience for Banking Industry- 2021
eCommerce Fashion NPS Survey- Flipkart, Amazon, and more
May 8, 2023
The Role of Emotion in Customer Journey - Leveraging Customer Sentiment for Business Growth
August 28, 2020
Do you need a ‘Voice of Customer’ program?
June 16, 2023
How to Measure Customer Value Proposition in B2B Markets?
April 5, 2020
Dating Apps India Survey- Tinder vs Happn vs TrulyMadly, and more
May 5, 2023
How does innovating and differentiating your CX helps your business survive in a competitive and crowded market?
March 31, 2023
Customer service vs customer experience- explained
March 18, 2020
Customer support in the time of Covid-19
June 12, 2023
Balancing the cost & rewards of your customer loyalty programs & CX initiatives
April 25, 2023
How do you test and optimize your customer satisfaction surveys to ensure validity and reliability?
October 31, 2022
What is Customer Experience? Strategy, Importance, Metrics
May 8, 2020
Coworking Spaces India Survey-MyHQ, WeWork, Smartworks, and more
March 24, 2020
Coronavirus India Survey- Public Opinion
Auto Industry NPS® survey- Hyundai, Maruti, Honda, and more
May 5, 2020
CAA Survey- What do urban Indians think?
June 7, 2023
The Evolution of Customer Feedback: Pioneering an AI-Driven Approach
August 13, 2019
Air Conditioner NPS®- Samsung, LG, Voltas, and more
August 7, 2020
A Quick Introduction to Numr's Alert Management System
May 28, 2021
A champion’s guide to improving Response Rate
July 6, 2020
12 Customer Experience Quotes to inspire you
September 2, 2020
5 reasons why you should outsource your CX program
January 21, 2020
7 excellent Customer Experience goals to win in 2020
March 13, 2020
4 powerful reasons for a company’s resistance to change
September 4, 2020
3 Steps to start a Voice Of Customer program
September 11, 2020
3 CX basics that you should never lose sight of
