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Build experiences your customers won't forget

How to choose a customer experience management program in 2023

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The Metric Marvels: CES, NPS, and the Emotional Rollercoaster of Customer Experience

The content explains CES and NPS as customer experience metrics. CES measures ease of interaction, NPS gauges loyalty. Emotional experience is important too. Use a balanced approach, prioritize customer happiness for growth.

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Create Winning Customer Experiences with Generative AI

Generative AI can revolutionize CX by analyzing customer data and crafting personalized content, helping businesses deliver exceptional experiences efficiently and meet growth objectives.

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The Role of Emotion in Customer Journey - Leveraging Customer Sentiment for Business Growth

Emotions play a vital role in the customer journey, and businesses that prioritize emotional data can drive growth and differentiate themselves from competitors. By using emotional data to drive business development strategy and engaging with customers on an emotional level, businesses can build stronger relationships with their customers.

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How does innovating and differentiating your CX helps your business survive in a competitive and crowded market?

Offering a unique and memorable CX by an authentic and personalized business is crucial to drive customer retention, loyalty, brand awareness, sales, revenue growth, and thus establish its relevance in a competitive market.

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How do you test and optimize your customer satisfaction surveys to ensure validity and reliability?

Creating optimized customer satisfaction surveys through continuous testing guarantees proper consumer-focused insights and helps businesses thrive. Boost business growth by leveraging insights derived from optimal surveys.

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Customer service vs customer experience- explained

Learn about the difference between customer service vs customer experience. Find out how you can use customer service metrics to grow your bottomline.

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How to improve the e-commerce customer experience?

Learn why creating a great e-commerce customer experience is crucial for your brand. Boost retention and revenue by providing a stellar experience along the e-commerce customer journey.

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How to use customer feedback to improve the customer journey?

Customer experience and journey are related concepts. The journey is the path a customer takes from researching to buying to post-purchase. Experience is how the customer feels throughout this journey. Brands should collect feedback at every touchpoint to improve the journey and provide a positive experience.

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What is CSAT score? (customer satisfaction score)

What is CSAT score and how do you improve it? Customer satisfaction score is used to measure how satisfied your customers are with your product/service. Read this blog to learn how to improve it.

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How to improve customer engagement? Strategy and Tools

Customer engagement is the practice of engaging with your customers over a variety of channels. Read this blog to learn how to create a top-notch customer engagement strategy to improve retention and revenue.

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How to use customer experience analytics to improve ROI?

What is customer experience analytics? How can you use it to improve customer experience, retention, revenue, and ROI?

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What is a customer journey map? (+ free journey builder tool)

Customer journey map is a visual representation of all interactions your customer has had with your brand. Use our free customer journey builder tool to create customer journey maps and improve customer experience.

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How to increase customer retention? Strategy, formula, and tips

What is a customer retention strategy? How can you measure customer retention rate? Learn how to increase the customer retention rate to grow your business.

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How to build the perfect closed-loop feedback system

Responding and acting on customer feedback is the cornerstone of a good CXM program. Learn how to build a comprehensive and scalable closed-loop feedback system in this article.

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How to choose a customer experience management program in 2023

In this article, we'll tell you how to choose the right customer experience management program for your business. We discuss must-have features and how to get started with your customer experience program.

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What is Customer Experience? Strategy, Importance, Metrics

Learn what is customer experience and why it is so important. We also cover customer experience metrics and how to improve your customer experience strategy.

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How to convert Detractors into Promoters?

What are detractors and why are they bad for business? This is our complete guide to NPS detractors and how to retain them.

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Your essential guide to the Voice of the Customer (VoC)

What is the Voice of the Customer? This blog explains what VoC is and how a good voice of customer program can boost customer experience and revenue.

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What is CES (Customer Effort Score)? The complete guide

What is CES? Customer Effort Score is a CX metric that measures how easy it was for your customer to interact with you. This is a complete guide that covers CES definition, formula, and how you can use it to boost loyalty and revenue.

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How to calculate ROI of customer experience

Happy customers grow revenue. But how can you prove the ROI of customer experience? Read this blog to learn how to tie your CX program to your revenue.

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7 Tips for post Sale, Purchase Customer Journey Mapping

What happens after you acquire a customer? Customer retention can make or break your business. Learn how to boost customer retention and referral in this guide to post sale customer journey mapping.

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What is Net Promoter Score? The Ultimate Guide 2021

The ultimate guide to the Net Promoter Score (NPS) 2021

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Digital Customer Experience for Banking Industry- 2021

A report about the importance of digital customer experience for banking in 2021.

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A champion’s guide to improving Response Rate

The only guide to response rate that you'll ever need.

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What is brand experience (BX)? How does it relate to CX?

Brand experience is the sum of all interactions (social media, ads, ease of use, support interactions, product features) that customers have with a brand over time. In fact, it is about creating emotional and meaningful relationships with customers.

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What is brand experience management? Definition, types and tools

Brand experience is the sum of all interactions (social media, ads, ease of use, support interactions, product features) that a customer has with a brand. Brand experience management includes measuring and optimizing them.

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What is digital customer experience?

Digital Customer Experience refers to how your customers interact with and experience your brand online. Planning and optimizing your digital CX is crucial for business success.

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Survey- Impact of Covid-19 on hiring activities across various industries

A survey conducted by Numr in collaboration with ABC Consultants uncovered insights about the impact of Covid-19 on hiring activities across various Indian industries.

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How to deliver fantastic CX in Subscription economy

The rise of subscription economy has transformed the dynamic between a company and its customers

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How is User Experience (UX) related to CX?

UX is concerned with the end-users interaction with your product. Basically, it refers to how the end-users “experience” your product.

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3 CX basics that you should never lose sight of

3 CX ground rules that lay the foundation of an effective CX program.

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3 Steps to start a Voice Of Customer program

The phrase, ‘Voice of customer’ refers to your customers’ expectations and feedback about your products/ services. A VOC program is a structured system program that makes this possible.

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5 reasons why you should outsource your CX program

5 reasons why you should outsource your Cx for better results.

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Do you need a ‘Voice of Customer’ program?

The phrase, ‘Voice of customer’ refers to your customers’ expectations and feedback about your products/ services. A VOC program is a systematic program that makes this possible. Basically, it’s a system of-

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How to obtain customer feedback in 20 sec- NPS® 2.0

How to obtain customer feedback in just 20 seconds with only 2 questions.

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How to use CX data during uncertain times

This is how one must leverage CX data to withstand uncertain times.

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Why Customer Trust is the most important currency in CX

If your customers know exactly what they are getting into when they do business with you, it would definitely help in building trust.

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A Quick Introduction to Numr's Alert Management System

Numr's Alert Management system centralizes alerts (such as a bad feedback or low NPS®) and makes sure that they are seen by the right people.

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Introducing Numr Alerts Management System

An introduction to Numr AMS

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How to reduce customer effort with Net Easy Score to increase Loyalty

The lesser the effort it takes for a customer to get a problem solved, the more likely they are to be loyal.

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12 Customer Experience Quotes to inspire you

12 quotes that will make you believe in the importance of customer experience.

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How we use Agile Market Research to drive Growth

Numr CXM utilizes Agile Research in all of its Product Offerings/ Solution.

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Want to improve NPS®? Focus on Drivers Analysis.

If you already have an NPS® system in place and are wondering how to quickly increase your score, focus on drivers.

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Online learning holds back lower income students- AIF survey

Is Online Learning For Lower Income Families A Possibility During Lock Down?

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Coworking Spaces India Survey-MyHQ, WeWork, Smartworks, and more

A survey about co-working spaces in India

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CAA Survey- What do urban Indians think?

A survey about what urban Indians think about CAA.

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Payment Apps Survey- What do Indians use? Paytm Vs GPay vs PhonePe

A survey about payment apps used by urban Indians.

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Social Media Influencer Marketing Survey India- 2020

A survey about the effectiveness of social media influencer marketing.

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Online Food Delivery Survey- Zomato vs Swiggy, and more

A survey about food delivery market in India.

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Online learning Platform Survey- BJYUs vs Unacademy vs Meritnation etc

A survey about whether urban Indians use ed tech platforms.

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Music Streaming Apps India Survey- Gaana vs Saavn vs Spotify

A survey about various music apps in India.

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Dating Apps India Survey- Tinder vs Happn vs TrulyMadly, and more

A survey about how urban Indians use Dating Apps

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The untold story behind NPS®

This is the behind the scene story of how NPS® was born.

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Survey- Which News Source does India prefer (TV vs Social Media & more)

A survey about where urban Indians get their news from.

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Coronavirus India Survey- Public Opinion

A survey about public opinion regarding Covid-19

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Customer support in the time of Covid-19

How to offer support during the Covid-19 pandemic.

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4 powerful reasons for a company’s resistance to change

Why organizations resist change and how to overcome it.

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What is Survey Fatigue and How to Stop it

How to get a better response rate on your surveys.

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7 excellent Customer Experience goals to win in 2020

2020 CX goals

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How Text Analytics can help analyse Net Promoter Score®

How to use Text Analytics to gain insights from an NPS program.

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Why Net Promoter Score® is important for your Customer Retention Strategy

How to use NPS to retain customers

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Light at the end of the tunnel for the Auto Industry

Metrics other than sales data that the auto industry should look at.

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How improving customer experience can help you retain customers

Improve CX to retain your customers

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How to Delight Millennial Customers- 5 Simple Ways

How to tailor your CX towards millennial customers

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How to track Emotion in CX to boost the bottom line

How empathy and emotion drive brand loyalty

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Why you need a customer experience management company to measure NPS®

Reasons to outsource your NPS program

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Net Promoter Score®- How to analyse it right?

How to analyze NPS correctly

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Net Promoter Score®- Tips to turn Detractors into Promoters.

How to turn Detractors into Promoters

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How does Net Promoter Score® help in retaining customers?

Use NPS® to retain customers

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How does Net Promoter Score® help in gaining customers?

How to use NPS® to gain customers.

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Is Net Promoter Score® different from Customer Satisfaction Score?

The difference between NPS® and customer satisfaction score.

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How is Net Promoter Score® related to Customer Experience?

The relationship between NPS and CX

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Should you measure Net Promoter Score® for a company or a brand?

Measure NPS for your brand

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How frequently should a brand measure its Net Promoter Score®?

How frequently you should conduct NPS survey

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What is a good Net Promoter Score®?

What's a decent NPS score.

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Top companies across the world who trust Net Promoter Score®

Companies around the world who use NPS

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How do you analyse Net Promoter Score®?

How to analyse NPS

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Why is Net Promoter Score® not a Percentage?

More about NPS

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How is Net Promoter Score® related to the profitability of your business?

Relationship between NPS and profitability

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Steps that help companies improve their Net Promoter Score®

5 simple steps to improve NPS

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What is the difference between Transactional and Relational NPS® survey?

Difference between Transactional and Relationship NPS

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Why is Net Promoter Score® important for a brand?

5 reasons why NPS is important for a brand

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How do you measure Net Promoter Score®?

How to calculate NPS

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What is Net Promoter Score®?

The definition of Net Promoter Score®

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Insurance NPS® Report- NUMR survey

An NPS survey report of insurance companies in India

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Multiplexes NPS®- INOX, PVR, Cinemax -Which scores the highest in customer satisfaction?

A survey about multiplexes.

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Online Jewelry NPS®- CaratLane, Blue Stones, Tanishq, and more

NPS benchmarking for online and offline jewelry chains in India

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Hospitals Patient Satisfaction Scores- Apollo, Fortis, Max, and more

Survey about Patient satisfaction score of major hospital chains

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Online Grocery Apps and Supermarket NPS® Survey

NPS survey of online grocery delivery apps

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Air Conditioner NPS®- Samsung, LG, Voltas, and more

NPS survey for air conditioner brands in India

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Two Wheeler NPS® Study- Honda, Hero, Suzuki, and more

NPS focused survey of two-wheelers in India

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Online Pharmacies NPS® Study- Netmeds, 1mg, and more

NPS focused study of online pharmacies.

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eCommerce Fashion NPS Survey- Flipkart, Amazon, and more

NPS study of e-commerce websites in India

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Travel Apps; MakeMyTrip, OYO, Trivago and more-Which scores the highest in customer satisfaction?

NPS study of various online travel booking apps

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Survey- Lesser Indians now prefer cash for high-value purchases

A survey about the rise of digital payment options

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Survey- Indian Smartphone brands’ NPS®; Samsung, Xiaomi, Oppo, and more

NPS study of top smartphone brands in India

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Mutual Funds NPS® Survey- Axis, Birla Sun, HDFC, ICICI, and more

An NPS study of mutual funds in India

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Who wins the OTT race? Netflix, Hotstar, Prime, Sony LIV, Voot Survey

An NPS study of popular OTT platforms

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Survey- Do Indians read nutrition and ingredient labels?

A survey about whether Indians read nutrition and ingredient labels

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Survey- Does organic food tag help push more sales? NUMR finds out

A survey about whether Indians are influenced by organic food claims.

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