industries AUTO

Fix Auto CX Before It Drives Customers Away

Your customers aren’t waiting to be asked how their test drive went.
 They’re already deciding whether to buy — based on how smooth or painful the journey felt

Dashboard interface showing company workspace with metrics for Docs Upload Timeout including total opportunity of $3.8M, 1206 people affected, progress bars for goal and work plans, and alerts with 41 open, 64 closed, and 4 days average time to close.

Numr Changes that

Business revenue bar chart with data for January, March, June, and December, alongside a transaction list showing names, dates, and amounts with positive and negative values.
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We plug into your systems, track every interaction — test drives, bookings, service calls, showroom visits.

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We tell you who’s likely to drop off, and why it’s happening.

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We show you how to save the sale with targeted actions.

What’s Broken in Auto CX?

Most Auto are still

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Emailing post-visit surveys and hoping for replies
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Watching CSAT dashboards without knowing what to fix
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Asking dealership agents to flag issues manually
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Losing conversions because the right signal came too late
Client

Old CX can’t keep up with today’s fluid, multi-system travel journeys.

Client
See CXignals in action
See CXignals in action
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The Old Way vs. The Numr Way

What Happens Today

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Post-visit surveys
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Same CSAT for all
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Static dashboards

Why it fails

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Too late — decision’s already made
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Customers ignore it, no context
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Doesn’t explain “why”

What Numr does instead

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Detects friction in real time
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Tailored questions only to the group with a drop-off
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Surfaces real reasons, tied to behaviors
Auto

What You Can Do with Numr in auto

01

Test Drive → Conversion Boost
A customer completes a test drive but doesn’t book.
 Numr detects a pattern tied to specific time slots and locations.
 Trigger: reschedule offer or home drive option. Conversions surge.

02

Dispute Call → Retention
New owners visited for first service — but never returned.
 Numr surfaces the group and asks what went wrong.
 Auto-sends next-step guide. Repeat visits jump

03

Application Journey → Conversion Boost
Late-night bookings led to no-shows.
 Numr groups these customers and triggers a reminder + agent follow-up.
 More walk-ins. Wasted slots reduced

04

Branch Visit → Issue Recovery
Repeat complaints after recent repairs showed up in support logs. Numr flags the behavior and triggers case reassignment + callback. Issues fixed before public backlash.

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn
Miniature house model with keys on document, symbolizing home insurance or real estate contract.
28% Drop in Churn (Insurance)
CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them. 

We asked:  
“What made your claim experience smooth?”
“My agent told me exactly what to carry. I didn’t get stuck.”

Now, similar customers get proactive SMS instructions before calling.
Result:  Fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.” 
— Head of CX, National Insurer
Man wearing glasses and a blue shirt in front of a blue and purple abstract background.
Gourab Majumder
18 June, 2024
140% Lift in Test Drive Conversions (Auto)
Red sports car with sleek aerodynamic design on a dark blue background.
140% Lift in Test Drive Conversions (Auto)
Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:
“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”
Now, those booking early slotsare offered better timings or home drives.
Result: Conversions doubled.

“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand
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Gourab Majumder
18 MAY, 2024
44% Increase in Re-Bookings (Airlines)
British Airways airplane parked on the runway with visible tail logo.
44% Increase in Re-Bookings (Airlines)
Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:
“Was there anything off with your flight?”
“The meal was wrong. Again.”
Now, flyers preview meals at the lounge before boarding.
Result: Bookings came back up.

‍“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline
Man wearing glasses and a blue shirt in front of a blue and purple abstract background.
Gourab Majumder
02 mARCH, 2025
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Let’s move your numbers. Not just track them.

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