industries AUTO

Fix Auto CX Before It Drives Customers Away

Your customers aren’t waiting to be asked how their test drive went.
 They’re already deciding whether to buy — based on how smooth or painful the journey felt

Numr Changes that

We plug into your systems, track every interaction — test drives, bookings, service calls, showroom visits.

We tell you who’s likely to drop off, and why it’s happening.

We show you how to save the sale with targeted actions.

What’s Broken in Auto CX?

Most Auto are still

Emailing post-visit surveys and hoping for replies
Watching CSAT dashboards without knowing what to fix
Asking dealership agents to flag issues manually
Losing conversions because the right signal came too late
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Old CX can’t keep up with today’s fluid, multi-system travel journeys.

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See CXignals in action
See CXignals in action
StarStarStarStar

The Old Way vs. The Numr Way

What Happens Today

Post-visit surveys
Same CSAT for all
Static dashboards

Why it fails

Too late — decision’s already made
Customers ignore it, no context
Doesn’t explain “why”

What Numr does instead

Detects friction in real time
Tailored questions only to the group with a drop-off
Surfaces real reasons, tied to behaviors
Auto

What You Can Do with Numr in auto

01

Test Drive → Conversion Boost
A customer completes a test drive but doesn’t book.
 Numr detects a pattern tied to specific time slots and locations.
 Trigger: reschedule offer or home drive option. Conversions surge.

02

Dispute Call → Retention
New owners visited for first service — but never returned.
 Numr surfaces the group and asks what went wrong.
 Auto-sends next-step guide. Repeat visits jump

03

Application Journey → Conversion Boost
Late-night bookings led to no-shows.
 Numr groups these customers and triggers a reminder + agent follow-up.
 More walk-ins. Wasted slots reduced

04

Branch Visit → Issue Recovery
Repeat complaints after recent repairs showed up in support logs. Numr flags the behavior and triggers case reassignment + callback. Issues fixed before public backlash.

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn
28% Drop in Churn (Insurance)
CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them. 

We asked:  
“What made your claim experience smooth?”
“My agent told me exactly what to carry. I didn’t get stuck.”

Now, similar customers get proactive SMS instructions before calling.
Result:  Fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.” 
— Head of CX, National Insurer
Gourab Majumder
18 June, 2024
140% Lift in Test Drive Conversions (Auto)
140% Lift in Test Drive Conversions (Auto)
Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:
“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”
Now, those booking early slotsare offered better timings or home drives.
Result: Conversions doubled.

“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand
Gourab Majumder
18 MAY, 2024
44% Increase in Re-Bookings (Airlines)
44% Increase in Re-Bookings (Airlines)
Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:
“Was there anything off with your flight?”
“The meal was wrong. Again.”
Now, flyers preview meals at the lounge before boarding.
Result: Bookings came back up.

‍“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline
Gourab Majumder
02 mARCH, 2025
Explore All Case Studies
Explore All Case Studies
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Let’s move your numbers. Not just track them.

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