numrcxm

Step 1: Bring in the data

You connect your systems — CRM, ERP, IVR, call center, dealer platforms — and we start picking up signals.

Behavior, transactions, feedback — across channels and systems — get pulled into one clean, secure pipeline.

Already running surveys? We’ll ingest that data too.

No messy integrations. Our APIs handle most systems out of the box

listen

Pulls in behavioral and feedback signals, in one pipline.

DATA

Gives you full control over data CRUD, access, and export

Numr AI

Builds real-time behavioral clusters from scratch

CXignals

Shows each group with linked outcomes & next steps

Step 2: Group customers by behavior

We don’t wait for someone to define a segment. Our AI learns patterns based on what people are actually doing.

Missed appointments. Repeat complaints. Long decision cycles.

Every interaction feeds into self-learning models that group customers dynamically — tied to business outcomes like churn, conversion, or delay.

Step 3: Understand the “why”

Not everything shows up in behavior. Sometimes, you need to ask.

But we don’t spam people with surveys. We ask just the right group, at the right time, with questions tailored to what just happened.

That means higher response rates, better context, and zero fatigue.

Then our AI reads every open-text response to find what’s actually driving the drop-offs or wins.

listen

Sends smart, contextual surveys

Numr AI

Pulls clear reasons from open-text answers

CXignals

Shows the “why” next to the behavior group

Journey

Shows the full path across touchpoints

Workflow

Builds rules to trigger follow-ups

Alerts

Notifies teams in real-time

Step 4: Act before it’s too late

Most platforms stop at telling you what’s wrong.

Behavior, transactions, feedback — across channels and systems — get pulled into one clean, secure pipeline.

Already running surveys? We’ll ingest that data too.
Alerts fire Workflows assign tasks Teams see the full journey context

It’s fast, contextual, and automatic — so action doesn’t depend on someone checking a dashboard.

Step 5: all comes together in CXignals

You connect your systems — CRM, ERP, IVR, call center, dealer platforms — and we start picking up signals.

Behavior, transactions, feedback — across channels and systems — get pulled into one clean, secure pipeline.

Already running surveys? We’ll ingest that data too.

No messy integrations. Our APIs handle most systems out of the box

listen

Pulls in behavioral and feedback signals in secure piplines

DATA

Gives you full control over data CRUD, access, and export

What happens when you use it?

Real signals. Real fixes. Real results.

28% Drop in Churn

28% Drop in Churn (Insurance)

CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them.  

We asked: “What made your claim experience smooth?”  “My agent told me exactly what to carry. I didn’t get stuck.” Now, similar customers get proactive SMS instructions before calling.

Result: fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.”  — Head of CX, National Insurer

Gourab Majumder

18 June, 2024

140% Lift in Test Drive Conversions (Auto)

140% Lift in Test Drive Conversions (Auto)

Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:

“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”

Now, those booking early slotsare offered better timings or home drives.
Result: conversions doubled.“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand

Gourab Majumder

18 MAY, 2024

44% Increase in Re-Bookings (Airlines)

44% Increase in Re-Bookings (Airlines)

Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:

“Was there anything off with yourflight?”
“The meal was wrong. Again.”

Now, flyers preview meals at thelounge before boarding.
Result: bookings came back up.“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline

Gourab Majumder

02 mARCH, 2025

It’s not a dashboard. It’s a system that finds issues, explains them, and fixes them — before they hurt revenue.

Step 1: Bring in the data

Step 2: Group customers by behavior

Step 3: Understand the “why”

Step 4: Act before it’s too late

Step 5: all comes together in CXignals

What’s in the Numr System

What happens when you use it?

Let’s move your numbers. Not just track them.