Insurance CX Platform | Predict & Prevent Churn

Numr Changes that

We plug into your claims, CRM, agent, and support systems — and track real behavior.

Who’s about to churn? Who didn’t get resolution? What’s driving friction?

Numr finds the signal, uncovers the reason, and helps you act — instantly.

What’s Broken in Insurance CX?

Most banks are still

Sending surveys after the claim is closed — when it’s already too late

Tracking NPS dashboards that don’t explain anything

Hoping agents or branches will manually flag issues

Missing repeat-call patterns and silent drop-offs

The Old Way vs. The Numr Way

What Happens Today

Survey after a claim or renewal

Same CSAT/NPS to everyone

Dashboard full of averages

Manual spotting of repeat issues

Why it fails

Too late to fix anything

Low response rates, no personalization

Doesn’t explain what’s going wrong

Slow, inconsistent

What Numr does instead

Detects friction in real time

Sends smart surveys only to affected groups

Shows who’s struggling, and why

Auto-triggers alerts, workflows, and outreach

Insurance

What You Can Do with Numr in Insurance

01

Support Call → Faster, Fewer Conversations
Track the calls that tend to repeat or drag on — and reduce friction before it starts.

02

Support Call → Higher Renewal Likelihood
Turn support interactions into trust moments that boost renewal confidence.

03

Claim Experience → Better Retention
Make sure a claim doesn’t become the reason someone leaves — catch dissatisfaction early and re-engage.

04

Digital Renewal Flow → Fewer Drop-Offs
See where customers hesitate during online renewals — and guide them through.

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn

28% Drop in Churn (Insurance)

CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them.  

We asked:
“What made your claim experience smooth?”
“My agent told me exactly what to carry. I didn’t get stuck.”

Now, similar customers get proactive SMS instructions before calling.

Result: Fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.”  — Head of CX, National Insurer

Gourab Majumder

140% Lift in Test Drive Conversions (Auto)

140% Lift in Test Drive Conversions (Auto)

Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:

“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”

Now, those booking early slotsare offered better timings or home drives.
Result: Conversions doubled.

“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand

Gourab Majumder

44% Increase in Re-Bookings (Airlines)

44% Increase in Re-Bookings (Airlines)

Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:

“Was there anything off with your flight?”
“The meal was wrong. Again.”

Now, flyers preview meals at the lounge before boarding.
Result: Bookings came back up.

‍“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline

Gourab Majumder

Explore All Case Studies

Explore All Case Studies