industries Insurance

Fix Insurance CX Before It Breaks Trust

Your customers aren’t waiting around to be asked how a claim went.
 They’re either renewing, calling again, or quietly walking away.

Numr Changes that

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We plug into your claims, CRM, agent, and support systems — and track real behavior.

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Who’s about to churn? Who didn’t get resolution? What’s driving friction?

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Numr finds the signal, uncovers the reason, and helps you act — instantly.

What’s Broken in Insurance CX?

Most banks are still

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Sending surveys after the claim is closed — when it’s already too late
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Tracking NPS dashboards that don’t explain anything
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Hoping agents or branches will manually flag issues
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Missing repeat-call patterns and silent drop-offs
Client

Old CX can’t keep up with today’s fluid, multi-system travel journeys.

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See CXignals in action
See CXignals in action
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The Old Way vs. The Numr Way

What Happens Today

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Survey after a claim or renewal
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Same CSAT/NPS to everyone
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Dashboard full of averages
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Manual spotting of repeat issues

Why it fails

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Too late to fix anything
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Low response rates, no personalization
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Doesn’t explain what’s going wrong
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Slow, inconsistent

What Numr does instead

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Detects friction in real time
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Sends smart surveys only to affected groups
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Shows who’s struggling, and why
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Auto-triggers alerts, workflows, and outreach
Insurance

What You Can Do with Numr in Insurance

01

Support Call → Faster, Fewer Conversations
Track the calls that tend to repeat or drag on — and reduce friction before it starts.

02

Support Call → Higher Renewal Likelihood
Turn support interactions into trust moments that boost renewal confidence.

03

Claim Experience → Better Retention
Make sure a claim doesn’t become the reason someone leaves — catch dissatisfaction early and re-engage.

04

Digital Renewal Flow → Fewer Drop-Offs
See where customers hesitate during online renewals — and guide them through.

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn
Miniature house model with keys on document, symbolizing home insurance or real estate contract.
28% Drop in Churn (Insurance)
CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them. 

We asked:  
“What made your claim experience smooth?”
“My agent told me exactly what to carry. I didn’t get stuck.”

Now, similar customers get proactive SMS instructions before calling.
Result:  Fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.” 
— Head of CX, National Insurer
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Gourab Majumder
18 June, 2024
140% Lift in Test Drive Conversions (Auto)
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140% Lift in Test Drive Conversions (Auto)
Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:
“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”
Now, those booking early slotsare offered better timings or home drives.
Result: Conversions doubled.

“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand
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Gourab Majumder
18 MAY, 2024
44% Increase in Re-Bookings (Airlines)
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44% Increase in Re-Bookings (Airlines)
Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:
“Was there anything off with your flight?”
“The meal was wrong. Again.”
Now, flyers preview meals at the lounge before boarding.
Result: Bookings came back up.

‍“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline
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Gourab Majumder
02 mARCH, 2025
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Let’s move your numbers. Not just track them.

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