industries Banking

Untangle Banking CX Before It Costs You

Your customers don’t want to fill out one more survey. They want your teams to fix things before they even ask.

Numr Changes that

Unified Data: We connect all your core systems to create a complete, centralized view of your customers.

Comprehensive Signals: We track every signal — behavior, feedback, and even silence — to catch what others miss.

Actionable Insights: We identify who needs attention, uncover why things are going wrong, and guide you on what to do next.

What’s Broken in Banking CX?

Most banks are still

Sending out mass surveys and hoping someone replies
Watching NPS dashboards that don’t explain anything
Relying on RMs or agents to manually spot and fix issues
Missing the warning signs of churn and drop-off — until it's too late
Client

Old CX can’t keep up with today’s fluid, multi-system travel journeys.

Client
See CXignals in action
See CXignals in action
StarStarStarStar

The Old Way vs. The Numr Way

What Happens Today

Survey after journey ends
Same NPS blast to all
Dashboards full of averages
Manual follow-ups

Why it fails

Too late to fix anything
Fatigue, low response rates
Doesn’t explain “why”
Delays, misses, inconsistency

What Numr does instead

Detects friction in real time
Smart surveys to the right group, only when needed
Shows who’s stuck, what’s broken, and why
Auto-triggers alerts, workflows, and assignments
airlines

What You Can Do with Numr in Airlines

01

Onboarding → Wallet Growth
A customer completes wealth onboarding but doesn’t invest.
 Numr detects the stalled behavior, nudges the RM, and prompts a follow-up, Funds move. Wallet share grows

02

Dispute Call → Retention
Gold card holder calls multiple times about the same issue, then stops transacting. Numr flags this behavior and triggers a follow-up with updated case info and RM outreach. Silent churn averted

03

Application Journey → Conversion Boost
Applicant uploads documents but doesn’t complete the form.
 Numr groups this drop-off behavior and alerts agents for callbacks.
 Approvals go up. Conversion improves

04

Branch Visit → Issue Recovery
One city sees a spike in branch visits and complaints.
Numr connects the dots and uncovers a promise mismatch. Central ops step in. Issue resolved.

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn
28% Drop in Churn (Insurance)
CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them. 

We asked:  
“What made your claim experience smooth?”
“My agent told me exactly what to carry. I didn’t get stuck.”

Now, similar customers get proactive SMS instructions before calling.
Result:  Fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.” 
— Head of CX, National Insurer
Gourab Majumder
18 June, 2024
140% Lift in Test Drive Conversions (Auto)
140% Lift in Test Drive Conversions (Auto)
Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:
“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”
Now, those booking early slotsare offered better timings or home drives.
Result: Conversions doubled.

“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand
Gourab Majumder
18 MAY, 2024
44% Increase in Re-Bookings (Airlines)
44% Increase in Re-Bookings (Airlines)
Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:
“Was there anything off with your flight?”
“The meal was wrong. Again.”
Now, flyers preview meals at the lounge before boarding.
Result: Bookings came back up.

‍“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline
Gourab Majumder
02 mARCH, 2025
Explore All Case Studies
Explore All Case Studies
Client

Let’s move your numbers. Not just track them.

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