industries airlines

Fix Airline CX Before Flyers Disappear

Your flyers aren’t waiting to be asked how their trip went.  They’re switching — quietly — when things feel off, even just a little. Most CX tools miss that. They show up with a survey long after the flight, when the damage is done.

Numr Changes that

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We plug into your booking, loyalty, check-in, app, and service systems — and track real behavior.

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We find the signal, uncover the reason, and trigger the fix — automatically.

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Built for aviation. Already flying across global and regional carriers.

What’s Broken in Airline CX?

Most airlines are still

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Sending out mass NPS surveys after flights
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Watching dashboards that don’t explain rebooking drops
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Hoping cabin crew or agents flag issues manually
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Missing friction in places like loyalty programs, family seating, and upsells
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Old CX can’t keep up with today’s fluid, multi-system travel journeys.

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See CXignals in action
See CXignals in action
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The Old Way vs. The Numr Way

What Happens Today

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Post-flight surveys
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Same CSAT/NPS for all
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Dashboards of averages
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Manual issue spotting

Why it fails

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Too late — flyers already churned
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Low relevance, poor response rates
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Doesn’t explain rebooking behavior
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Missed signals, inconsistent action

What Numr does instead

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Detects friction in real time, across the journey
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Smart surveys only to relevant flyer groups
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Surfaces real reasons, tied to real outcomes
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Auto-triggers fixes, alerts, and nudges
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What You Can Do with Numr in Airlines

01

Booking → More Upsell Conversions
Spot when flyers hesitate on seat upgrades or add-ons — and step in with timely nudges.

02

Check-In → Smoother Flight Experience
Spot when flyers hesitate on seat upgrades or add-ons — and step in with timely nudges.

03

In-Flight App & Loyalty Use → Higher Engagement
No lag, no waiting. Built for enterprise-scale use cases.

04

Arrival → Better Rebooking Rates
Identify flyers who are unlikely to rebook based on their journey and bring them back with personalized follow-ups.

05

Arrival → Better Rebooking Rates
Identify flyers who are unlikely to rebook based on their journey and bring them back with personalized follow-ups.

06

OTA & Family Bookings → Fewer Missed Expectations
Track common pitfalls like split seating or check-in issues — and resolve them before they impact loyalty.

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn
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28% Drop in Churn (Insurance)
CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them. 

We asked:  
“What made your claim experience smooth?”
“My agent told me exactly what to carry. I didn’t get stuck.”

Now, similar customers get proactive SMS instructions before calling.
Result:  Fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.” 
— Head of CX, National Insurer
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Gourab Majumder
18 June, 2024
140% Lift in Test Drive Conversions (Auto)
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140% Lift in Test Drive Conversions (Auto)
Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:
“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”
Now, those booking early slotsare offered better timings or home drives.
Result: Conversions doubled.

“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand
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Gourab Majumder
18 MAY, 2024
44% Increase in Re-Bookings (Airlines)
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44% Increase in Re-Bookings (Airlines)
Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:
“Was there anything off with your flight?”
“The meal was wrong. Again.”
Now, flyers preview meals at the lounge before boarding.
Result: Bookings came back up.

‍“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline
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Gourab Majumder
02 mARCH, 2025
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Let’s move your numbers. Not just track them.

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Talk to Our Team
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