industries retail

Fix Retail CX Before the Cart is Gone

Your customers aren’t waiting to be asked how their shopping experience went. They’re already switching tabs — or stores.Most CX tools show up after the sale is lost. Numr doesn’t wait.

Numr Changes that

We plug into your systems, track every interaction — test drives, bookings, service calls, showroom visits.

We tell you who’s likely to drop off, and why it’s happening.

We show you how to save the sale with targeted actions.

What’s Broken in Retail CX?

Most Retails are still

Blasting post-purchase surveys and hoping someone responds
Watching NPS or CSAT dashboards that don’t explain what’s broken
Asking frontline staff to raise red flags manually
Missing drop-offs and friction that happen silently
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Old CX can’t keep up with today’s fluid, multi-system travel journeys.

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See CXignals in action
See CXignals in action
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The Old Way vs. The Numr Way

What Happens Today

Post-purchase survey blast
Same CSAT for all
Dashboards with averages
Manual issue detection

Why it fails

Response fatigue, no insights
Misses context, low response rates
Doesn’t explain behavior or intent
Too slow, inconsistent

What Numr does instead

Talks to the right group at the right time
Tailored, behavior-triggered micro-surveys
Surfaces real groups, reasons, and business outcomes
Auto-detects friction, triggers actions immediately
Retail

What You Can Do with Numr in retail

01

Cart Abandonment → Conversion Recovery
A customer browses, adds to cart, but drops off at payment.
 Numr spots the pattern and triggers a proactive message — clarifying delivery options or payment steps.
 Conversion nudged. Sale saved.

02

Support Call → Higher Renewal Likelihood
High-value customers are making more returns — and not coming back. We reach out, understand the cause (wrong size? bad fit? poor photos? Now, flagged items trigger better sizing info and return-free offers. Churn drops.

03

Claim Experience → Better Retention
Footfall drops in one store. CXignals sees a pattern of walk-ins without purchase. We ask why. Turns out, a recent layout change confused shoppers.
Fixes go live. Purchase rates rebound.

04

Digital Renewal Flow → Fewer Drop-Offs
Customers earning points aren’t redeeming them.
 CXignals surfaces the group, and a nudge goes out with easy 1-click redemptions and reminders.
 Usage spikes. Retention climbs.

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn
28% Drop in Churn (Insurance)
CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them. 

We asked:  
“What made your claim experience smooth?”
“My agent told me exactly what to carry. I didn’t get stuck.”

Now, similar customers get proactive SMS instructions before calling.
Result:  Fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.” 
— Head of CX, National Insurer
Gourab Majumder
18 June, 2024
140% Lift in Test Drive Conversions (Auto)
140% Lift in Test Drive Conversions (Auto)
Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:
“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”
Now, those booking early slotsare offered better timings or home drives.
Result: Conversions doubled.

“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand
Gourab Majumder
18 MAY, 2024
44% Increase in Re-Bookings (Airlines)
44% Increase in Re-Bookings (Airlines)
Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:
“Was there anything off with your flight?”
“The meal was wrong. Again.”
Now, flyers preview meals at the lounge before boarding.
Result: Bookings came back up.

‍“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline
Gourab Majumder
02 mARCH, 2025
Explore All Case Studies
Explore All Case Studies
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Let’s move your numbers. Not just track them.

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