industries retail

Fix Retail CX Before the Cart is Gone

Your customers aren’t waiting to be asked how their shopping experience went. They’re already switching tabs — or stores.Most CX tools show up after the sale is lost. Numr doesn’t wait.

Numr Changes that

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We plug into your systems, track every interaction — test drives, bookings, service calls, showroom visits.

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We tell you who’s likely to drop off, and why it’s happening.

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We show you how to save the sale with targeted actions.

What’s Broken in Retail CX?

Most Retails are still

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Blasting post-purchase surveys and hoping someone responds
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Watching NPS or CSAT dashboards that don’t explain what’s broken
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Asking frontline staff to raise red flags manually
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Missing drop-offs and friction that happen silently
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Old CX can’t keep up with today’s fluid, multi-system travel journeys.

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See CXignals in action
See CXignals in action
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The Old Way vs. The Numr Way

What Happens Today

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Post-purchase survey blast
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Same CSAT for all
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Dashboards with averages
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Manual issue detection

Why it fails

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Response fatigue, no insights
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Misses context, low response rates
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Doesn’t explain behavior or intent
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Too slow, inconsistent

What Numr does instead

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Talks to the right group at the right time
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Tailored, behavior-triggered micro-surveys
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Surfaces real groups, reasons, and business outcomes
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Auto-detects friction, triggers actions immediately
Retail

What You Can Do with Numr in retail

01

Cart Abandonment → Conversion Recovery
A customer browses, adds to cart, but drops off at payment.
 Numr spots the pattern and triggers a proactive message — clarifying delivery options or payment steps.
 Conversion nudged. Sale saved.

02

Support Call → Higher Renewal Likelihood
High-value customers are making more returns — and not coming back. We reach out, understand the cause (wrong size? bad fit? poor photos? Now, flagged items trigger better sizing info and return-free offers. Churn drops.

03

Claim Experience → Better Retention
Footfall drops in one store. CXignals sees a pattern of walk-ins without purchase. We ask why. Turns out, a recent layout change confused shoppers.
Fixes go live. Purchase rates rebound.

04

Digital Renewal Flow → Fewer Drop-Offs
Customers earning points aren’t redeeming them.
 CXignals surfaces the group, and a nudge goes out with easy 1-click redemptions and reminders.
 Usage spikes. Retention climbs.

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn
Miniature house model with keys on document, symbolizing home insurance or real estate contract.
28% Drop in Churn (Insurance)
CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them. 

We asked:  
“What made your claim experience smooth?”
“My agent told me exactly what to carry. I didn’t get stuck.”

Now, similar customers get proactive SMS instructions before calling.
Result:  Fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.” 
— Head of CX, National Insurer
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Gourab Majumder
18 June, 2024
140% Lift in Test Drive Conversions (Auto)
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140% Lift in Test Drive Conversions (Auto)
Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:
“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”
Now, those booking early slotsare offered better timings or home drives.
Result: Conversions doubled.

“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand
Gourab Majumder
18 MAY, 2024
44% Increase in Re-Bookings (Airlines)
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44% Increase in Re-Bookings (Airlines)
Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:
“Was there anything off with your flight?”
“The meal was wrong. Again.”
Now, flyers preview meals at the lounge before boarding.
Result: Bookings came back up.

‍“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline
Gourab Majumder
02 mARCH, 2025
Explore All Case Studies
Explore All Case Studies
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Let’s move your numbers. Not just track them.

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