Predictive Insight: Our Distinct Advantage

Fusing Feelings and Actions: A Comprehensive View of Customer Experiences

Predict Customer Moves

Anticipate your customer's next move with scores that blend emotions, interactions, behavior, and loyalty

Translating Delight into Tangible Returns

Pinpoint the precise financial impact of improving each customer journey touchpoint, guiding you where to invest for Maximum profits.

Gravitation is not responsible for  customers ❤️
people
 falling in love!

-Albert Einstein

Gravitation is not responsible for
people
 customers  ❤️ falling in love!

-Albert Einstein

Branch Visit
Chat GPT

Step 1

Understand their journey from the beginning to now. See how each of your journey points impact your $.

Combining Attitudinal + Behavioral informations

Sales

Step 2

Understand their journey from the beginning to now. See how each of your journey points impact your $.

Combining Attitudinal + Behavioral informations

Upgrade Your Customer Experience

AI surveys, smart dashboards, and automated action plans keep us one step ahead in understanding and meeting your customer needs

Branch Visit

Tuned into Your Customers' Every Move

Gathering insights from AI surveys to live chats and sales calls, we offer a 360-degree view of your customer interactions

Conversational AI Driven Surveys
Email, SMS & WhatsApp Surveys
Social media & Forums
Competitive Brand Benchmarks
Customer Support Chats, Website & App
Sales

Unified Customer Views for Informed Interactions

Empowering front-line staff with a complete customer snapshot—survey responses, trouble tickets, chats, and more—for genuinely informed engagements

The NUMR Score: Your Churn Prediction Tool

Transforming aggregated customer interactions into actionable churn forecasts, for proactive retention strategies

57%
45%
32%
20%

Linking Customer Touch-points, Forecasting Financial Outcomes

Integrate all customer journey data to see the big picture. Our unique blend of voice and interaction analytics enables precise predictions on financial impact, helping you focus on what truly counts

The Numr Experience Lake: A Mirror to Customer Futures

Marrying customer opinions with interaction data, we reveal how attitudes today shape crucial actions tomorrow, such as renewals, purchases, and support calls

Topics
Key Phrases
Sentiment
Count of comments

AI-Driven Precision from Day One

Deploying advanced language models for immediate, pinpoint root cause analysis, reinforced by solid statistical science for actionable next steps

Conversational AI Meets Analytical Power

Beyond surveys — speak individually with customers and leverage AI to perform root cause analysis, enabling organization-wide actionable insights

My Dashboard
Shared with me
Sales Agent Summary

Role-Specific Dashboards for Every User

User-friendly dashboards adapt to each role and objective within your organization, offering powerful, actionable insights tailored to individual needs

Role based reports
Customer Segment Analysis
Auto Prioritization
Statistically valid data

Automated Action Planning for Customer Resolutions

Effortlessly schedule follow-ups, automate workflows, and escalate issues while identifying the most effective solutions to customer challenges

Prefer to use your own systems?

We integrate with most 1000s of systems to bring the data back to your workflow.

Numr has seen the following outcomes

12%

Increase in Revenue

for a leading airline company

31%

Increase in Net recommendations

for a Leading automobile manufacturer

22%

Reduction in churn

for a prominent life insurance company in India

Trust is the first step to customers ❤️
love

-Munshi Premchand

Making A Difference

How Toyota-Kirloskar makes customer experience part of its DNA

How IndiaFirst Life used CX insights to make outer loop improvements

How we improved the passenger satisfaction for Jet Airway

How IndiaFirst Life used CX insights to make outer loop improvements

How we improved the passenger satisfaction for Jet Airway

Ready to get started?  

Unlock the full potential of your customer experience and see immediate improvements in sales and customer loyalty

What our customers say?

Delivering a pure motorcycling experience is at the core of everything we do. Our customers and our community are constantly evolving, and we aspire to stay ahead of the curve in terms of consumer expectations and trends. Working along With Numr Inc. we are looking at ensuring that every interaction our customers have with us is a positive one.

Puneet Sood

Global Head – CX, Market Intelligence
& Breakthrough Projects at Royal Enfield

Numr isn't selling a product, they are selling a philosophy. The team is extremely passionate about driving growth through improved customer experience. They stand with you at every step of the way. And frankly, the results speak for themselves.

Tanmay Bhattacharya

Director, Sales & Marketing and Dealer
Operations Kaizen, Toyota Kirloskar Motor

Numr provides an agile, innovative CX solution that makes working in a collaborative fashion easy. We are a complex organization with offices in around 21 countries. Numr clearly understood our requirements. Their consultancy service along with their cutting-edge platform is what attracted us to them.

Noah Roychowdhury

Head of Customer Intelligence, Colt
Technology Services UK

With Numr, we have a unified map of all customer journeys. Their real-time dashboards help us monitor customer across multiple channels (be it support calls, website visits, etc) and gain a holistic picture of what's really going on.

Meera Rajendran

Head Of Customer Experience
India First Life Insurance

Numr provides an agile, innovative CX solution that makes working in a collaborative fashion easy. We are a complex organization with offices in around 21 countries. Numr clearly understood our requirements. Their consultancy service along with their cutting-edge platform is what attracted us to them.

Noah Roychowdhury

Head of Customer Intelligence, Colt
Technology Services UK

With Numr, we have a unified map of all customer journeys. Their real-time dashboards help us monitor customer across multiple channels (be it support calls, website visits, etc) and gain a holistic picture of what's really going on.

Meera Rajendran

Head Of Customer Experience
India First Life Insurance

Akasa is driven by innovation, and Numr compliments us beautifully and is the ideal partner in our vision on CX strategy. Specifically, Numr's predictive analytics gives teeth to our CX strategy making it effective and a true game changer. The icing on the cake is really how they work with us in a seamless manner to turn insights into action. Simply put, they get us (and we get them)! It's a real partnership that's complimenting our Akasa vision by elevating the Akasa Customer experience.

Ramita Vyas

VP and head - Customer Experience at Akasa Air

Create “wow!”    experience for your customers

With AI, Numr CXM gauges your customers' emotions and actions, providing you with actionable insights to elevate sales and customer retention