Build experiences your customers won't forget

Charting the Course for Impact: A Strategic Blueprint for Building a Profit-Driven Customer Experience System

Why Isn’t CX a CEO’s Right Hand?

Elevating Customer Satisfaction: The Power of Customer Service Teams

6 Best AI Tools to Skyrocket Your Customer Experience in 2023

12 Customer Experience Quotes to inspire you

Enhancing customer experience - How chatbots are transforming customer support?

How to Redefine Customer Experience with Digital Transformation?

How to measure the effectiveness of service recovery in CXM?

How to Measure Customer Value Proposition in B2B Markets?

Balancing the cost & rewards of your customer loyalty programs & CX initiatives

The Metric Marvels: CES, NPS, and the Emotional Rollercoaster of Customer Experience

Create Winning Customer Experiences with Generative AI

The Role of Emotion in Customer Journey - Leveraging Customer Sentiment for Business Growth

How does innovating and differentiating your CX helps your business survive in a competitive and crowded market?

How do you test and optimize your customer satisfaction surveys to ensure validity and reliability?

Customer service vs customer experience- explained

How to improve the e-commerce customer experience?

How to use customer feedback to improve the customer journey?

What is CSAT score? (customer satisfaction score)

How to improve customer engagement? Strategy and Tools

How to use customer experience analytics to improve ROI?

What is a customer journey map? (+ free journey builder tool)

How to increase customer retention? Strategy, formula, and tips

How to build the perfect closed-loop feedback system

How to choose a customer experience management program in 2023

What is Customer Experience? Strategy, Importance, Metrics

How to convert Detractors into Promoters?

Your essential guide to the Voice of the Customer (VoC)

What is CES (Customer Effort Score)? The complete guide

How to calculate ROI of customer experience

7 Tips for post Sale, Purchase Customer Journey Mapping

What is Net Promoter Score? The Ultimate Guide 2021

Digital Customer Experience for Banking Industry- 2021

What is brand experience (BX)? How does it relate to CX?

What is brand experience management? Definition, types and tools

What is digital customer experience?

Survey- Impact of Covid-19 on hiring activities across various industries

How to deliver fantastic CX in Subscription economy

How is User Experience (UX) related to CX?

Do you need a ‘Voice of Customer’ program?

How to obtain customer feedback in 20 sec- NPS® 2.0

How to use CX data during uncertain times

Why Customer Trust is the most important currency in CX

Introducing Numr Alerts Management System

How to reduce customer effort with Net Easy Score to increase Loyalty

12 Customer Experience Quotes to inspire you

How we use Agile Market Research to drive Growth

Want to improve NPS®? Focus on Drivers Analysis.

Online learning holds back lower income students- AIF survey

Coworking Spaces India Survey-MyHQ, WeWork, Smartworks, and more

CAA Survey- What do urban Indians think?

Payment Apps Survey- What do Indians use? Paytm Vs GPay vs PhonePe

Social Media Influencer Marketing Survey India- 2020

Online Food Delivery Survey- Zomato vs Swiggy, and more

Online learning Platform Survey- BJYUs vs Unacademy vs Meritnation etc

Music Streaming Apps India Survey- Gaana vs Saavn vs Spotify

Dating Apps India Survey- Tinder vs Happn vs TrulyMadly, and more

The untold story behind NPS®

Survey- Which News Source does India prefer (TV vs Social Media & more)

Coronavirus India Survey- Public Opinion

Customer support in the time of Covid-19

What is Survey Fatigue and How to Stop it

Net Promoter Score®- How to analyse it right?

How Text Analytics can help analyse Net Promoter Score®

Why Net Promoter Score® is important for your Customer Retention Strategy

Light at the end of the tunnel for the Auto Industry

How improving customer experience can help you retain customers

How to Delight Millennial Customers- 5 Simple Ways

How to track Emotion in CX to boost the bottom line

Auto Industry NPS® survey- Hyundai, Maruti, Honda, and more

Why you need a customer experience management company to measure NPS®

Net Promoter Score®- Tips to turn Detractors into Promoters.

How does Net Promoter Score® help in retaining customers?

How does Net Promoter Score® help in gaining customers?

Is Net Promoter Score® different from Customer Satisfaction Score?

Should you measure Net Promoter Score® for a company or a brand?

How is Net Promoter Score® related to Customer Experience?

What is a good Net Promoter Score®?

How frequently should a brand measure its Net Promoter Score®?

Top companies across the world who trust Net Promoter Score®

How do you analyse Net Promoter Score®?

Why is Net Promoter Score® not a Percentage?

Steps that help companies improve their Net Promoter Score®

How is Net Promoter Score® related to the profitability of your business?

Why is Net Promoter Score® important for a brand?

What is the difference between Transactional and Relational NPS® survey?

What is Net Promoter Score®?

How do you measure Net Promoter Score®?

Insurance NPS® Report- NUMR survey

Multiplexes NPS®- INOX, PVR, Cinemax -Which scores the highest in customer satisfaction?

Online Jewelry NPS®- CaratLane, Blue Stones, Tanishq, and more

Hospitals Patient Satisfaction Scores- Apollo, Fortis, Max, and more

Online Grocery Apps and Supermarket NPS® Survey

Air Conditioner NPS®- Samsung, LG, Voltas, and more

Two Wheeler NPS® Study- Honda, Hero, Suzuki, and more

Online Pharmacies NPS® Study- Netmeds, 1mg, and more

Travel Apps; MakeMyTrip, OYO, Trivago and more-Which scores the highest in customer satisfaction?

eCommerce Fashion NPS Survey- Flipkart, Amazon, and more

Survey- Lesser Indians now prefer cash for high-value purchases

Survey- Indian Smartphone brands’ NPS®; Samsung, Xiaomi, Oppo, and more