predictive Experience Intelligence™

Know who’s at risk, why it’s happening, and what to do now — before revenue slips. Customer experience isn’t a score. It’s a stream of risk signals. PXi turns those signals into foresight and fixes.

Find the pattern (the who)

Find the root cause (the why)

Fire the fix (the now what)

Predictive Experience Intelligence (PXI) helps you spot patterns in customer behavior, uncover the real causes, and trigger the right intervention in real time. It’s how modern teams cut churn, recover drop‑offs, and prove CX impact in dollars — not just scores

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Why CX Needs a New Play

PXI doesn’t just measure those moments — it fixes them

Most tools tell you how customers felt after the fact. PXI flips the script. Instead of waiting for a survey or a complaint, PXI watches what customers actually do across journeys (web, app, branch/store, call center) and f lags early risk — the invisible moments that quietly drain revenue.

silent churn that never shows up in a complaint.

Adoption gaps (card issued, no usage; account opened, never funded).

friction spikes (retries, rage clicks, repeat logins with no action).

Advanced Tools

What PXI™ Is (in plain English)

You can connect directly to the NUMR Cloud and access our platform via secure, tokenized APIs.

01

Find the pattern — the who: PXI continuously groups customers into micro‑cohorts (e.g., “new cardholders with no spend after 30 days” or “first‑time claimants without agent prep”). That isolates the people that actually need help.

02

Find the root cause — the why: PXI compares what successful journeys did vs. stuck ones (steps taken, timing, channel, context) to reveal the real blocker. Not guesses — evidence.

03

Fire the fix — the now what : PXI triggers a targeted intervention in your existing systems (SMS, email, app message, CRM task, service routing) and then measures the outcome. If it works, scale it. If not, iterate.

Predictive Experience Intelligence™

How PXI Works (fast)

Signals in → Risk forecast → Smart action → ROI tracked

01

Signals in: product usage, site/app behavior, service logs, CRM flags, and (sparingly) feedback.

02

Risk forecast: PXI spots outlier patterns and predicts who’s likely to slip (churn, non‑adoption, repeat contacts, etc.).

03

Smart action: PXI proposes and/or triggers the next best action — the smallest change that unlocks the journey.

03

ROI tracked: Every action is tied to lift: churn down, conversion up, cost‑to‑serve down

What Makes PXI™ Different

Legacy CX (VoC)

Survey-first
Reports history
Optimizes scores
Manual follow‑up
Team dashboard

Predictive Experience Intelligence

Signal-first
Predicts risk
Protects revenue
Automated, in‑journey action
Company‑wide operating system

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn
28% Drop in Churn (Insurance)
CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them. 

We asked:  
“What made your claim experience smooth?”
“My agent told me exactly what to carry. I didn’t get stuck.”

Now, similar customers get proactive SMS instructions before calling.
Result:  Fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.” 
— Head of CX, National Insurer
Gourab Majumder
18 June, 2024
140% Lift in Test Drive Conversions (Auto)
140% Lift in Test Drive Conversions (Auto)
Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:
“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”
Now, those booking early slotsare offered better timings or home drives.
Result: Conversions doubled.

“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand
Gourab Majumder
18 MAY, 2024
44% Increase in Re-Bookings (Airlines)
44% Increase in Re-Bookings (Airlines)
Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:
“Was there anything off with your flight?”
“The meal was wrong. Again.”
Now, flyers preview meals at the lounge before boarding.
Result: Bookings came back up.

‍“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline
Gourab Majumder
02 mARCH, 2025
Explore All Case Studies
Explore All Case Studies

What’s Broken in Retail CX?

Most Retails are still

Onboarding & activation: stop open but never used
Service & retention: reduce repeat contacts and save silent churn before it spikes
Digital journeys: fix drop‑offs caused by UX, latency, or flow confusion
Cross‑sell/upsell: surface high‑intent moments and route the right nudge.

What You’ll See in PXI™

Risk map: live cohorts that are slipping (and by how much)

Root‑cause view: what differentiates successful vs. stuck journeys.

Fix library: tested interventions you can deploy in a click

ROI ledger: lift, retention, and recovered revenue by intervention

Frequently Asked Questions

You Have Questions We have Answer

Is this another survey tool?
Do we need a new data stack?
 Will this replace our VoC platform?
 How do we prove ROI?