For the Chief Risk Officer (CRO): The end of a vendor contract often creates a "Zombie Data" risk - where your sensitive customer PII lingers in a vendor's backup tapes or shared tables indefinitely.
NUMR CXM eliminates this liability.
In the lifecycle of a B2B partnership, the most dangerous phase for a bank is not onboarding it is off-boarding.
When you stop working with a SaaS vendor, you need absolute certainty that your proprietary data - customer lists, transaction histories, sentiment scores - is gone. Not just "archived." Not just "flagged as inactive." Gone.
Most CX platforms struggle with this because their data is "commingled." To delete your data, they have to sift through millions of rows in a shared database, which is risky and incomplete.
NUMR CXM is different. Because we isolate your data from day one, we can surgically excise it from existence on day zero of our contract end.
“Privacy must be built into systems from the start not added later as an afterthought.”
– Ann Cavoukian
This philosophy directly reflects NUMR CXM’s privacy-by-design data lifecycle approach. In modern BFSI environments, secure onboarding is only half the equation; secure offboarding and guaranteed data erasure are equally critical. By architecting deletion capability into the platform from day one, NUMR CXM ensures that banking institutions maintain continuous data sovereignty, regulatory compliance, and customer trust even after vendor relationships end.
We understand that a "one-size-fits-all" retention policy does not work for global finance.
How do we ensure that "Deleted" actually means "Erased"?
In typical SaaS platforms, vendors use a "Soft Delete."
They flip a switch in the database that says Is_Deleted = True. The data is still there; you just can't see it. This is a security ticking time bomb.
“Organizations must assume data breaches will occur and design systems that minimize exposed data.”
– Kevin Mandia
NUMR CXM’s Deep Delete Protocol follows this modern cybersecurity doctrine. By eliminating residual datasets instead of performing soft deletion, the platform removes dormant attack surfaces often found in shared SaaS environments. This approach strengthens banking data security posture, reduces long-term breach exposure, and ensures that sensitive customer intelligence does not become a lingering liability after contract termination.
NUMR executes a "Deep Delete."
In banking, if you can't prove it, it didn't happen.
We provide the closure your compliance team demands. Once the purge is complete, NUMR CXM issues a formal Certificate of Deletion.
This capability is only possible because of our Single-Tenant Architecture.
Imagine trying to demolish one specific room in a shared apartment building without hurting the neighbors. It's difficult and messy. Now imagine demolishing a standalone house. It’s clean and total.
Because NUMR treats your database as a standalone house whether you are a massive giant like Axis Bank or a nimble startup we can bulldoze it without affecting anyone else. This architecture is what makes our "Deep Delete" reliable, scalable, and safe.
End your data liability when you end your contract. Choose a partner that respects the exit as much as the entrance.
Q: How long does the deletion process take after contract termination?
A: The timeline is defined in your contract, but typically, the "Deep Delete" sequence is initiated immediately after the agreed-upon grace period (e.g., 30 days) expires.
Q: Can we request a partial data purge (e.g., delete data older than 5 years)?
A: Yes. Since you have your own database, we can run custom retention scripts to prune historical data based on your specific regulatory requirements without impacting other clients.
Q: What happens to data in your backups?
A: Our Deep Delete protocol includes the purging of associated backups. We do not retain "ghost copies" in our disaster recovery vaults.
Q: Is the Certificate of Deletion legally binding?
A: Yes, it is a formal attestation by NUMR CXM that we have fulfilled our contractual obligation to destroy your confidential information.
Data security isn't just about encryption; it's about lifecycle management. For a Bank CXO, the ultimate peace of mind comes from knowing that you control the "Off Switch."
At NUMR CXM, we have engineered our platform to ensure that when you say "Delete," we don't just hide your data - we vaporize it. No trace, no risk, no ambiguity.
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