Jul 15, 2020


Min Read


Divya Kandwal

Introducing Numr Alerts Management System

Alert Management


Close looping

What’s new at Numr? Cutting-edge CX Innovation. For the past couple of weeks, things have been pretty exciting here. We pride ourselves in being agile, collaborative and tech-first. So, we are thrilled to announce that Numr Alerts is finally here!

What's different about Numr AMS?

Numr Alerts Management System is designed to empower you to take immediate action on customer feedback by prioritising Close Looping and closure of Hot Tickets.

What’s more is that it’s a one-stop solution for all your Close Looping needs.  

So, read on to find out the new features of Numr Alerts Management System.

Create real-time alerts for important touchpoints

With Numr Alerts, you can create automated real-time alerts for multiple physical and digital touchpoints.  

Numr Alerts Numr ams dashboard

Resolve issues proactively

What else can you do with Numr Alerts?

  • Create multiple pipelines on the basis of  

Specific feedback text

Text Sentiment (where the feedback is happy or angry)

Specific score on one or more survey questions

  • Easily move tasks between screens (such as from ‘Waiting on Customer’ to ‘Waiting on us’)
  • Open a task and quickly send emails and add notes
  • Add team members to Alerts
  • Assign tasks to other team members

Additionally, the platform is super easy to use. It’s also collaborative, which allows your entire team to be in the loop about what’s going on with your customers.  

Drive customer-centric growth

Numr believes in building solutions that are advanced but convenient to use. We strongly believe with providing our clients with cutting edge tech along with consultative support.  

That human touch forms a large part of all our Solutions. Which is what makes Numr Alerts unique from other customer alert management systems.  

Interested in boosting growth despite the current scenario by delighting customers?

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Create “wow!”    experience for your customers

With AI, Numr CXM gauges your customers' emotions and actions, providing you with actionable insights to elevate sales and customer retention