Sep 30, 2019

1

Min Read

By

Divya Kandwal

Top companies across the world who trust Net Promoter Score®

NPS

Net Promoter Score® is a great Customer Management tool. Incredibly simple yet effective, it measures Customer Satisfaction and Loyalty. Unsurprisingly, it is used by top companies across the world to boost profits and Growth.

In short, NPS® is based on one question. That is,

“On a scale of 0 to 10, how likely are you to recommend us to your friends and colleagues?”

And, customers answer on this 11-point scale.

Net Promoter Score® scale Numr Research Text Analytics customer feedback

Basically, customers who give a score of 9 or 10 are termed Promoters. Since, they are loyal admirers of your brand, they promote Growth.

On the other hand, customers who chose 7 or 8 are called Passives. Because, these are neither admirers not haters, they are not included in NPS® calculation.

Finally, customers who give a score of 6 or less are Detractors. Since, they are extremely dissatisfied, they have a high chance of Churning. Furthermore, they hurt Growth through negative word of mouth.

Now, Net Promoter Score® is calculated by subtracting the percentage of Detractors from Promoters.

Net Promoter Score® measure Numr

Net Promoter Score® simplifies Customer Management. It measures ‘recommendations’ which is an impetus for organic growth. Moreover, word of mouth advertising is not just cost effective, it is also the most credible. And, Net Promoter Score®s quantifies it, thereby allowing companies to measure and manage it.

Unsurprisingly, top companies across the world use it to predict and manage Growth. NUMR, a customer experience management (CXM) company has curated a list of some of these below-

Top companies that trust Net Promoter Score®


Net Promoter Score® companies market research company in India

CONSUMER GOODS AND DURABLES

  • Johnson & Johnson
  • Procter & Gamble
  • Lego
  • Porsche
  • BMW

FINANCIAL SERVICES

  • American Express
  • PayPal
  • Citigroup
  • JPMorgan Chase & Co
  • Western Union

TECHNOLOGY

  • Sony
  • Canon
  • Facebook
  • Autodesk
  • Microsoft

TELECOM

  • Virgin Media
  • Vodafone
  • Nokia
  • Comcast
  • BlackBerry

MISCELLANEOUS

  • Four Seasons Hotels
  • Neiman Marcus
  • BBC
  • E-Bay
  • Cigna
*Net promoter Score® and NPS® are registered trademarks of Bain & Company, Satmetrix and Fred Reichheld

Stay in the loop with the latest updates and insider insights. Join our community and subscribe to our newsletter today.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Create “wow!”    experience for your customers

With AI, Numr CXM gauges your customers' emotions and actions, providing you with actionable insights to elevate sales and customer retention