CASE STUDY
Automobile
August 20, 2021
Toyota Kirloskar makes customer experience part of its DNA
Consumer Goods
April 21, 2021
Quikr Client Story- How Numr improved CX using NPS®
Internet Companies
April 22, 2021
This is how we improved CX for an online travel app
Dec 1, 2024
Revolutionizing Test Drive Experiences with Predictive Analytics for a Global Automobile Leader
Boosting Customer Experience with Predictive Analytics for a Leading Automobile Brand
Healthcare
Transforming Patient and Doctor Experiences for a Leading Healthcare Provider
Enhancing Customer Experience through Advanced Analytics and Targeted Strategy for a Motorcycle Giant
Optimizing Customer Experience through Conversion and Churn Insights for a Global Automobile Giant
Banking & Finance
Optimizing Call Center Operations to Reduce Churn and Boost Revenue for an Indian Insurance Leader
Telecommunications
Elevating Customer Satisfaction with Advanced NPS Analytics for a Leading Digital Infrastructure Company
Jan 24, 2024
REVOLUTIONIZING CUSTOMER EXPERIENCE IN ELECTRIC MOBILITY
Oct 9, 2023
How ICICI Prudential AMC creates strong connect with its customers
Feb 11, 2022
Predicting Customer Relationship using Transactional Behaviour
Aug 20, 2021
Aug 19, 2021
Colt transforms feedback into loyalty, hits record high NPS
Jun 30, 2021
Insights Study- Predicting insurance renewal with machine learning
May 6, 2021
How IndiaFirst Life used CX insights to make outer loop improvements
How our Life Insurance client built an insights focused CX program from the ground up
Apr 22, 2021
How to Improve Efficiency of Retail Branches
How to Use NPS® to Drive Growth for Smartphones
How we protected our FMCG client's market share from a new entrant
How we used NPS® to boost growth for our Automobile client
How we used Text Analytics to prioritise Decision Making
Apr 21, 2021
Colt Client Story- Delivering fantastic CX with Net Easy Score
How we strengthened supply chains for our FMCG client
How we improved CX across retail stores for our Consumer Durables client
How We Optimized The Brand Perception of our Consumer Durable Client
Airlines
How we improved the passenger satisfaction for Jet Airway
How we calculated the monetary impact of customer satisfaction for a Food Delivery App
Pharmaceuticals
How we improved Distributor satisfaction for our Pharmaceutical client
How we quickly validated a new product for our FMCG client
How to stop feedback fraud at Auto Dealerships
How we used Feedback Analysis to find key areas that impact CX for our Insurance client
December 1, 2024
October 9, 2023
June 30, 2021
January 24, 2024
February 11, 2022
August 19, 2021