Frequently Asked Questions

Step 3: Understand the “why”

Not everything shows up in behavior. Sometimes, you need to ask.

But we don’t spam people with surveys. We ask just the right group, at the right time, with questions tailored to what just happened.

That means higher response rates, better context, and zero fatigue.

Then our AI reads every open-text response to find what’s actually driving the Wins Or drop-offs For Your Team to Start Fixing.

listen

Sends smart, contextual surveys

Numr AI

Pulls clear reasons from open-text answers

CXignals

Shows the “why” next to the behavior group

See How It Works — Powered by CXignals

One place to track real behavior, find root causes, and trigger action — without waiting for surveys

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

industries

Industries We Power

Digital Experience

Where Friction Happens

Test drives complete but bookings don’t happen

What we fix

Find timing/location drop-offs, rescue conversions

Auto CX

Machine Learning

Where Friction Happens

Test drives complete but bookings don’t happen

What we fix

Find timing/location drop-offs, rescue conversions

Auto CX

Digital Experience

Where Friction Happens

Test drives complete but bookings don’t happen

What we fix

Find timing/location drop-offs, rescue conversions

Auto CX

See How It Works — Powered by CXignals

One place to track real behavior, find root causes, and trigger action — without waiting for surveys

Step 1: Bring in the data

Plug into your CRM, ERP, call center, dealer systems. We handle behavior, feedback, and transactions — cleaned, secured, and ready to use.

Step 2: Group customers by behavior

No segments. No assumptions. Our models group customers based on what they’re actually doing — and tie those groups to business outcomes

Step 3: Understand the "why"

Ask only when it matters. One tailored question to the right group gets you real reasons — not guess work.

Step 4: Act before it’s too late

As soon as a signal fires, workflows assign tasks, alerts go out, and teams see the full journey — no dashboard-checking needed.

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn

28% Drop in Churn (Insurance)

CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them.  

We asked:
“What made your claim experience smooth?”
“My agent told me exactly what to carry. I didn’t get stuck.”

Now, similar customers get proactive SMS instructions before calling.

Result: Fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.”  — Head of CX, National Insurer

Gourab Majumder

18 June, 2024

140% Lift in Test Drive Conversions (Auto)

140% Lift in Test Drive Conversions (Auto)

Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:

“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”

Now, those booking early slotsare offered better timings or home drives.
Result: Conversions doubled.

“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand

Gourab Majumder

18 MAY, 2024

44% Increase in Re-Bookings (Airlines)

44% Increase in Re-Bookings (Airlines)

Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:

“Was there anything off with your flight?”
“The meal was wrong. Again.”

Now, flyers preview meals at the lounge before boarding.
Result: Bookings came back up.

‍“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline

Gourab Majumder

02 mARCH, 2025