numr blog

Build experiences your customers won't forget

Your essential guide to the Voice of the Customer (VoC)

What is the Voice of the Customer? This blog explains what VoC is and how a good voice of customer program can boost customer experience and revenue.

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What is CES (Customer Effort Score)? The complete guide

What is CES? Customer Effort Score is a CX metric that measures how easy it was for your customer to interact with you. This is a complete guide that covers CES definition, formula, and how you can use it to boost loyalty and revenue.

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How to calculate ROI of customer experience

Happy customers grow revenue. But how can you prove the ROI of customer experience? Read this blog to learn how to tie your CX program to your revenue.

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7 Tips for post Sale, Purchase Customer Journey Mapping

What happens after you acquire a customer? Customer retention can make or break your business. Learn how to boost customer retention and referral in this guide to post sale customer journey mapping.

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What is Net Promoter Score? The Ultimate Guide 2021

The ultimate guide to the Net Promoter Score (NPS) 2021

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Digital Customer Experience for Banking Industry- 2021

A report about the importance of digital customer experience for banking in 2021.

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A champion’s guide to improving Response Rate

The only guide to response rate that you'll ever need.

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What is brand experience (BX)? How does it relate to CX?

Brand experience is the sum of all interactions (social media, ads, ease of use, support interactions, product features) that customers have with a brand over time. In fact, it is about creating emotional and meaningful relationships with customers.

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What is brand experience management? Definition, types and tools

Brand experience is the sum of all interactions (social media, ads, ease of use, support interactions, product features) that a customer has with a brand. Brand experience management includes measuring and optimizing them.

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What is digital customer experience?

Digital Customer Experience refers to how your customers interact with and experience your brand online. Planning and optimizing your digital CX is crucial for business success.

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Survey- Impact of Covid-19 on hiring activities across various industries

A survey conducted by Numr in collaboration with ABC Consultants uncovered insights about the impact of Covid-19 on hiring activities across various Indian industries.

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How to deliver fantastic CX in Subscription economy

The rise of subscription economy has transformed the dynamic between a company and its customers

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How is User Experience (UX) related to CX?

UX is concerned with the end-users interaction with your product. Basically, it refers to how the end-users “experience” your product.

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3 CX basics that you should never lose sight of

3 CX ground rules that lay the foundation of an effective CX program.

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3 Steps to start a Voice Of Customer program

The phrase, ‘Voice of customer’ refers to your customers’ expectations and feedback about your products/ services. A VOC program is a structured system program that makes this possible.

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5 reasons why you should outsource your CX program

5 reasons why you should outsource your Cx for better results.

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Do you need a ‘Voice of Customer’ program?

The phrase, ‘Voice of customer’ refers to your customers’ expectations and feedback about your products/ services. A VOC program is a systematic program that makes this possible. Basically, it’s a system of-

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How to obtain customer feedback in 20 sec- NPS® 2.0

How to obtain customer feedback in just 20 seconds with only 2 questions.

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How to use CX data during uncertain times

This is how one must leverage CX data to withstand uncertain times.

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Why Customer Trust is the most important currency in CX

If your customers know exactly what they are getting into when they do business with you, it would definitely help in building trust.

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A Quick Introduction to Numr's Alert Management System

Numr's Alert Management system centralizes alerts (such as a bad feedback or low NPS®) and makes sure that they are seen by the right people.

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Introducing Numr Alerts Management System

An introduction to Numr AMS

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How to reduce customer effort with Net Easy Score to increase Loyalty

The lesser the effort it takes for a customer to get a problem solved, the more likely they are to be loyal.

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12 Customer Experience Quotes to inspire you

12 quotes that will make you believe in the importance of customer experience.

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How we use Agile Market Research to drive Growth

Numr CXM utilizes Agile Research in all of its Product Offerings/ Solution.

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Want to improve NPS®? Focus on Drivers Analysis.

If you already have an NPS® system in place and are wondering how to quickly increase your score, focus on drivers.

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Online learning holds back lower income students- AIF survey

Is Online Learning For Lower Income Families A Possibility During Lock Down?

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Coworking Spaces India Survey-MyHQ, WeWork, Smartworks, and more

A survey about co-working spaces in India

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CAA Survey- What do urban Indians think?

A survey about what urban Indians think about CAA.

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Payment Apps Survey- What do Indians use? Paytm Vs GPay vs PhonePe

A survey about payment apps used by urban Indians.

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Social Media Influencer Marketing Survey India- 2020

A survey about the effectiveness of social media influencer marketing.

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Online Food Delivery Survey- Zomato vs Swiggy, and more

A survey about food delivery market in India.

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Online learning Platform Survey- BJYUs vs Unacademy vs Meritnation etc

A survey about whether urban Indians use ed tech platforms.

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Music Streaming Apps India Survey- Gaana vs Saavn vs Spotify

A survey about various music apps in India.

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Dating Apps India Survey- Tinder vs Happn vs TrulyMadly, and more

A survey about how urban Indians use Dating Apps

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The untold story behind NPS®

This is the behind the scene story of how NPS® was born.

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Survey- Which News Source does India prefer (TV vs Social Media & more)

A survey about where urban Indians get their news from.

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Coronavirus India Survey- Public Opinion

A survey about public opinion regarding Covid-19

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Customer support in the time of Covid-19

How to offer support during the Covid-19 pandemic.

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4 powerful reasons for a company’s resistance to change

Why organizations resist change and how to overcome it.

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What is Survey Fatigue and How to Stop it

How to get a better response rate on your surveys.

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7 excellent Customer Experience goals to win in 2020

2020 CX goals

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How Text Analytics can help analyse Net Promoter Score®

How to use Text Analytics to gain insights from an NPS program.

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Why Net Promoter Score® is important for your Customer Retention Strategy

How to use NPS to retain customers

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Light at the end of the tunnel for the Auto Industry

Metrics other than sales data that the auto industry should look at.

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How improving customer experience can help you retain customers

Improve CX to retain your customers

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How to Delight Millennial Customers- 5 Simple Ways

How to tailor your CX towards millennial customers

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How to track Emotion in CX to boost the bottom line

How empathy and emotion drive brand loyalty

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Why you need a customer experience management company to measure NPS®

Reasons to outsource your NPS program

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Net Promoter Score®- How to analyse it right?

How to analyze NPS correctly

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Net Promoter Score®- Tips to turn Detractors into Promoters.

How to turn Detractors into Promoters

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How does Net Promoter Score® help in retaining customers?

Use NPS® to retain customers

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How does Net Promoter Score® help in gaining customers?

How to use NPS® to gain customers.

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Is Net Promoter Score® different from Customer Satisfaction Score?

The difference between NPS® and customer satisfaction score.

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How is Net Promoter Score® related to Customer Experience?

The relationship between NPS and CX

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Should you measure Net Promoter Score® for a company or a brand?

Measure NPS for your brand

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How frequently should a brand measure its Net Promoter Score®?

How frequently you should conduct NPS survey

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What is a good Net Promoter Score®?

What's a decent NPS score.

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Top companies across the world who trust Net Promoter Score®

Companies around the world who use NPS

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How do you analyse Net Promoter Score®?

How to analyse NPS

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Why is Net Promoter Score® not a Percentage?

More about NPS

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How is Net Promoter Score® related to the profitability of your business?

Relationship between NPS and profitability

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Steps that help companies improve their Net Promoter Score®

5 simple steps to improve NPS

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What is the difference between Transactional and Relational NPS® survey?

Difference between Transactional and Relationship NPS

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Why is Net Promoter Score® important for a brand?

5 reasons why NPS is important for a brand

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How do you measure Net Promoter Score®?

How to calculate NPS

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What is Net Promoter Score®?

The definition of Net Promoter Score®

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Insurance NPS® Report- Numr survey

An NPS survey report of insurance companies in India

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Multiplexes NPS®- INOX, PVR, Cinemax -Which scores the highest in customer satisfaction?

A survey about multiplexes.

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Online Jewelry NPS®- CaratLane, Blue Stones, Tanishq, and more

NPS benchmarking for online and offline jewelry chains in India

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Hospitals Patient Satisfaction Scores- Apollo, Fortis, Max, and more

Survey about Patient satisfaction score of major hospital chains

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Online Grocery Apps and Supermarket NPS® Survey

NPS survey of online grocery delivery apps

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Air Conditioner NPS®- Samsung, LG, Voltas, and more

NPS survey for air conditioner brands in India

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Two Wheeler NPS® Study- Honda, Hero, Suzuki, and more

NPS focused survey of two-wheelers in India

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Online Pharmacies NPS® Study- Netmeds, 1mg, and more

NPS focused study of online pharmacies.

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eCommerce Fashion NPS Survey- Flipkart, Amazon, and more

NPS study of e-commerce websites in India

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Travel Apps; MakeMyTrip, OYO, Trivago and more-Which scores the highest in customer satisfaction?

NPS study of various online travel booking apps

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Survey- Lesser Indians now prefer cash for high-value purchases

A survey about the rise of digital payment options

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Survey- Indian Smartphone brands’ NPS®; Samsung, Xiaomi, Oppo, and more

NPS study of top smartphone brands in India

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Mutual Funds NPS® Survey- Axis, Birla Sun, HDFC, ICICI, and more

An NPS study of mutual funds in India

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Who wins the OTT race? Netflix, Hotstar, Prime, Sony LIV, Voot Survey

An NPS study of popular OTT platforms

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Survey- Do Indians read nutrition and ingredient labels?

A survey about whether Indians read nutrition and ingredient labels

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Survey- Does organic food tag help push more sales? Numr finds out

A survey about whether Indians are influenced by organic food claims.

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Survey- Do Indians spend money on Health and Wellness?

A survey report on whether Indians spend money on health and wellness.

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Survey- Ola vs Uber: What do customers think?

A survey about Ola vs Uber from customers' perspective.

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NPS® of Indian Banks; ICICI, HDFC, Axis, and more- Numr

NPS and growth survey of Indian banks

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Survey- Online banking habits of Urban Indians

A survey study about how urban indians transact

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Why you should be using Predictive Analytics for Market Research

Predictive Analytics for CX

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What is a Concept Test and how is it carried out?

How we do concept testing

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How do we use Choice based Conjoint Analysis for Price Testing?

Price testing using Conjoint analysis

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How we do Sentiment Analysis and Text Analytics with ML

How NumrSense AI performs feedback analysis

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What are the different kinds of Product Tests?

Complete guide to product testing

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How does Passive Expression Analysis work for Ad Testing?

How face recognition is used for ad testing

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Why people answer Surveys and how to get more respondents

Increase your response rate by understand the psychology behind answering surveys

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Power to Individuals- How to empower your frontline employees?

How to empower your frontline to deliver great CX

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How can you use Intuitive Association (System 1 thinking) for Market Research?

How to use System 1 thinking for market research

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What is Customer Churn Prediction? How do you do it?

How to predict and prevent churn

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What is Close Looping and how do you do it?

How to close the feedback loop to retain customers

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Auto Industry NPS® survey- Hyundai, Maruti, Honda, and more

NPS study of auto companies in India

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