industries airlines

Fix Airline CX Before Flyers Disappear

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Your flyers aren’t waiting to be asked how their trip went.  They’re switching — quietly — when things feel off, even just a little. Most CX tools miss that. They show up with a survey long after the flight, when the damage is done.

Man image top rightClient

Numr Changes that

We plug into your booking, loyalty, check-in, app, and service systems — and track real behavior.

We find the signal, uncover the reason, and trigger the fix — automatically.

Built for aviation. Already flying across global and regional carriers.

What’s Broken in Airline CX?

Most airlines are still

Sending out mass NPS surveys after flights
Watching dashboards that don’t explain rebooking drops
Hoping cabin crew or agents flag issues manually
Missing friction in places like loyalty programs, family seating, and upsells

The Old Way vs. The Numr Way

What Happens Today

Post-flight surveys
Same CSAT/NPS for all
Dashboards of averages
Manual issue spotting

Why it fails

Too late — flyers already churned
Low relevance, poor response rates
Doesn’t explain rebooking behavior
Missed signals, inconsistent action

What Numr does instead

Detects friction in real time, across the journey
Smart surveys only to relevant flyer groups
Surfaces real reasons, tied to real outcomes
Auto-triggers fixes, alerts, and nudges
airlines

What You Can Do with Numr in Airlines

01

Booking → More Upsell Conversions
Spot when flyers hesitate on seat upgrades or add-ons — and step in with timely nudges.

02

Check-In → Smoother Flight Experience
Spot when flyers hesitate on seat upgrades or add-ons — and step in with timely nudges.

03

In-Flight App & Loyalty Use → Higher Engagement
No lag, no waiting. Built for enterprise-scale use cases.

04

Arrival → Better Rebooking Rates
Identify flyers who are unlikely to rebook based on their journey and bring them back with personalized follow-ups.

05

Arrival → Better Rebooking Rates
Identify flyers who are unlikely to rebook based on their journey and bring them back with personalized follow-ups.

06

OTA & Family Bookings → Fewer Missed Expectations
Track common pitfalls like split seating or check-in issues — and resolve them before they impact loyalty.

Don’t Take Our Word for It

Real signals. Real fixes. Real results.

28% Drop in Churn
28% Drop in Churn (Insurance)
CXignals picked up a pattern: older men calling about roadside claims were churning — unless their agent prepped them. 

We asked:  “What made your claim experience smooth?” 
“My agent told me exactly what to carry. I didn’t get stuck.” Now, similar customers get proactive SMS instructions before calling.
Result:  fewer denials, happier calls, churn dropped.
“We always had feedback. But this time, we knew what to fix — and who to fix it for.” 
— Head of CX, National Insurer
Gourab Majumder
18 June, 2024
140% Lift in Test Drive Conversions (Auto)
140% Lift in Test Drive Conversions (Auto)
Morning test drive customers were getting stuck in traffic — cutting drives short and killing conversions.
We asked:
“Why was your test drive soshort?”
“I sat in traffic. Couldn't even exit the dealership.”
Now, those booking early slotsare offered better timings or home drives.
Result: conversions doubled.“Numr didn’t just spot theproblem — it helped us fix it in days.”
— Regional Sales Lead, Auto Brand
Gourab Majumder
18 MAY, 2024
44% Increase in Re-Bookings (Airlines)
44% Increase in Re-Bookings (Airlines)
Frequent flyers weren’t comingback. It wasn’t loyalty — it was wrong meals.
We asked:
“Was there anything off with yourflight?”
“The meal was wrong. Again.”
Now, flyers preview meals at thelounge before boarding.
Result: bookings came back up.“One small operational change —and bookings came right back up.”
— VP, Customer Strategy, Global Airline
Gourab Majumder
02 mARCH, 2025