Listen to your customers’ voice at every touchpoint across multiple channels (SMS, WhatsApp, Phone, etc.). Create experiences that inspire loyalty. Numr Touch gives you the power to transform your customers into ardent fans, at every point of their journey.
Numr integrates with your CRM to automatically alert you about customer feedback across important touchpoints. Keep an eye on various interactions and map customer journey effortlessly.
In just 2 questions and 20 seconds of your customers’ time, find out what they truly think of you. We use NPS® and a comment box to capture real-time customer opinion. Numr Sense AI automatically categorizes customer comments using learning across millions of surveys.
Decipher customer sentiment and uncover emerging issues instantly. We use Text Analytics to uncover actionable insights from your comment data. Prioritise action by creating keyword based triggers with Numr Touch.
Get alerts whenever a customer is dissatisfied. Take immediate action on customer feedback by deploying close-looping mechanisms. With Numr, you can also create automated, real-time alerts for important physical and digital touchpoints across your customers’ journey.
Make sure that the right information is available to the right person, at the right time. Numr’s dynamic, role-based dashboards ensure that customer issues are being efficiently handled by the right team.