Social media is an indispensable tool for business growth. Monitor what your customers are saying about you across all social media platforms. This includes direct mentions of your brand, customer reviews, conversations around relevant keywords, and more.
We integrate with your existing social media tools to give you a holistic, real-time picture of your online perception. Dominate social media by acting on social media comments directly from our platform.
Integrate your social media tools with your CX program. Keep tabs on customer sentiments and opinions in real-time. Numr analyzes all social media data to furnish you with actionable insights. Use them to increase brand awareness, conversions and loyalty.
Sentiments and emotions drive purchase decisions but can be hard to quantify. Use Numr to generate NPS®/satisfaction scores directly from social media mentions and turn abstract customer emotions into actionable business data.
More and more customers are now using social media as a service channel to communicate with brands. Monitor customer opinion across important touch-points and resolve customer issues, all on one platform.