Learn how to-
Monitor all digital and physical touchpoints of banking customer journeys in real-time
Boost NPS ® by improving customer experience
Use the customer data available to boost retention and share of wallet
Leverage digitalization to build strong relationships with the customers.
We have a goal of becoming one of the top 5 experience-led insurance companies in India. We chose Numr as our partner because we knew that they would help us achieve this goal. Compared to the other CXM/NPS® vendors we looked at, they had the perfect mix of the capability, quality, price, and skill we wanted.
Numr’s consultative approach- from pitching till project completion- is what attracted us. Numr provided us with actionable insights and helped take our NPS® program to the next level. Their real-time, tech-driven platform helped us understand our customers. From day 1, the team understood our cross-category business requirements which made us feel comfortable working with them.