Digital CX 2021

The Next Battleground for Banking

Our report explains how Indian banks can build strong relationships with their customers by digitalizing their customer experience.
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What is not CX

What is Customer Experience in 2021?

Your customer experience is the sum of  ALL interactions that a customer has with your brand. This includes browsing your website, filling a form, talking to support, using your app, surveys, rating, ads, social media, and many more touchpoints.
Digitization in banking means more dynamic data

Digitalization in banking means more dynamic data

Now is the time to make investments in the technology and programs required to deliver outstanding experience at all banking touchpoints. Data-driven programs that analyze and anticipate customer needs will empower banks with the insights required to quickly respond during times of crisis.
What to connect nps with

Tie NPS® to business outcomes

NPS® is one of the most common metric used to calculate customer experience. Tie NPS® to churn, revenue, likelihood of repeat business, customer lifetime value (CLV) to get the most out of your CX program.
Multi channel customer journey

Multi-channel customer journeys require multi-channel CX

Monitoring multi-channel customer journeys in real-time is easier than it sounds. Download our report to learn more.

What’s inside?

What is not CX

1. What is Customer Experience in 2021?

Your customer experience is the sum of  ALL interactions that a customer has with your brand. This includes browsing your website, filling a form, talking to support, using your app, surveys, rating, ads, social media, and many more touchpoints.

2. Digitalization in banking means more dynamic data

Now is the time to make investments in the technology and programs required to deliver outstanding experience at all banking touchpoints.
Data-driven programs that analyze and anticipate customer needs will empower banks with the insights required to quickly respond during times of crisis.

Digitization in banking means more dynamic data
What to connect nps with

3. Tie NPS® to business outcomes

NPS® is one of the most common metric used to calculate customer experience. Tie NPS® to churn, revenue, likelihood of repeat business, customer lifetime value (CLV) to get the most out of your CX program.

4. Multi-channel customer journeys require multi-channel CX

Monitoring multi-channel customer journeys in real-time is easier than it sounds. Download our report to learn more.

Multi channel customer journey

What’s inside?

What is Customer Experience in 2021?

Your customer experience is the sum of  ALL interactions that a customer has with your brand. This includes browsing your website, filling a form, talking to support, using your app, surveys, rating, ads, social media, and many more touchpoints.

Digitalization in banking means more dynamic data

Now is the time to make investments in the technology and programs required to deliver outstanding experience at all banking touchpoints. Data-driven programs that analyze and anticipate customer needs will empower banks with the insights required to quickly respond during times of crisis.

Tie NPS® to business outcomes

NPS® is one of the most common metric used to calculate customer experience. Tie NPS® to churn, revenue, likelihood of repeat business, customer lifetime value (CLV) to get the most out of your CX program.

Multi-channel customer journeys require multi-channel CX

Monitoring multi-channel customer journeys in real-time is easier than it sounds. Download our report to learn more.

Hear from our clients

Sonali Madbhavi

Numr’s consultative approach- from pitching till project completion- is what attracted us. Numr provided us with actionable insights and helped take our NPS® program to the next level. Their real-time, tech-driven platform helped us understand our customers. From day 1, the team understood our cross-category business requirements which made us feel comfortable working with them.
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– Sonali Madbhavi, VP Corporate Communications, Quikr

Meera Rajendran

We have a goal of becoming one of the top 5 experience-led insurance companies in India. We chose Numr as our partner because we knew that they would help us achieve this goal.  Compared to the other CXM/NPS® vendors we looked at, they had the perfect mix of the capability, quality, price, and skill we wanted.
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- Meera Rajendran, Head of CX, IndiaFirst Life Insurance