Your customer experience is the sum of ALL interactions that a customer has with your brand. This includes browsing your website, filling a form, talking to support, using your app, surveys, rating, ads, social media, and many more touchpoints.
Now is the time to make investments in the technology and programs required to deliver outstanding experience at all banking touchpoints.
Data-driven programs that analyze and anticipate customer needs will empower banks with the insights required to quickly respond during times of crisis.
NPS® is one of the most common metric used to calculate customer experience. Tie NPS® to churn, revenue, likelihood of repeat business, customer lifetime value (CLV) to get the most out of your CX program.
Monitoring multi-channel customer journeys in real-time is easier than it sounds. Download our report to learn more.
Numr’s consultative approach- from pitching till project completion- is what attracted us. Numr provided us with actionable insights and helped take our NPS® program to the next level. Their real-time, tech-driven platform helped us understand our customers. From day 1, the team understood our cross-category business requirements which made us feel comfortable working with them.
– Sonali Madbhavi, VP Corporate Communications, Quikr
We have a goal of becoming one of the top 5 experience-led insurance companies in India. We chose Numr as our partner because we knew that they would help us achieve this goal. Compared to the other CXM/NPS® vendors we looked at, they had the perfect mix of the capability, quality, price, and skill we wanted.
- Meera Rajendran, Head of CX, IndiaFirst Life Insurance