Do you know the impact a 5% increase in your NPS® will have on your bottom line?

Improving your NPS® is the single most effective way of boosting growth.

However, what most companies don’t realize is, NPS® is much more than a score. Simply recording NPS® doesn’t solve business problems. This is why, we:
Correlate your NPS with your financial data
Correlate your NPS® with financial data to show you the direct impact of customer experience on revenue
Analyze comments
Analyze comments to uncover emerging issues using Text Analytics
Find out attributes
Find out attributes that have the strongest impact on your NPS® by leveraging statistical analysis
Case Study - How we helped Toyota increase its NPS® by 23 points
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