Put customers at the heart of your organization. Drive customer-centric growth with data-backed insights. Boost retention, loyalty and brand awareness. Understand the financial impact of your customer experience by connecting your CX data to your bottom-line.
Numr integrate with your CRM processes to give you a holistic picture of your entire CX operation. Our AI-powered, agile platform does the number-crunching for you. It furnishes everyone in your organization- from store managers to CX executives with the insights they need to make customer-centric decisions.
Track your brand perception in real-time. We use R-NPS® (Relationship NPS®) to calculate the impact of various touchpoints/attributes on your overall customer satisfaction. Numr shows you a unified view of your operational performance by location, customer type, touchpoints, and more.
Discover drivers that have the highest impact on your brand NPS®. Our analytics tools analyze customer data at multiple levels (from surveys to support calls to comments to chat-logs) to give you strategic recommendations. Be it individual customer journeys or specific touchpoints, Numr records all interactions to help you formulate high ROI plans.
Keep a bird’s eye view on all your surveys, customer journeys, and NPS® trends. Our platform gives you a holistic, real-time view of your entire CX initiative. Set alerts, assign responsibility and drive accountability across your entire organization with Numr CX.