CX INSIGHTS PROFESSIONALS

Put customers at the heart of your organization. Drive customer-centric growth with data-backed insights. Boost retention, loyalty and brand awareness. Understand the financial impact of your customer experience by connecting your CX data to your bottom-line.

Numr integrate with your CRM processes to give you a holistic picture of your entire CX operation. Our AI-powered, agile platform does the number-crunching for you. It furnishes everyone in your organization- from store managers to CX executives with the insights they need to make customer-centric decisions.

Monitor changing brand perception

Track your brand perception in real-time. We use R-NPS® (Relationship NPS®) to calculate the impact of various touchpoints/attributes on your overall customer satisfaction. Numr shows you a unified view of your operational performance by location, customer type, touchpoints, and more.

Prioritize high impact drivers

Discover drivers that have the highest impact on your brand NPS®. Our analytics tools analyze customer data at multiple levels (from surveys to support calls to comments to chat-logs) to give you strategic recommendations. Be it individual customer journeys or specific touchpoints, Numr records all interactions to help you formulate high ROI plans.

View your entire CX operation on one platform

Keep a bird’s eye view on all your surveys, customer journeys, and NPS® trends. Our platform gives you a holistic, real-time view of your entire CX initiative. Set alerts, assign responsibility and drive accountability across your entire organization with Numr CX.

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