Gourab Majumder

Latest Posts by the author

Create Winning Customer Experiences with Generative AI
Create Winning Customer Experiences with Generative AI
The Role of Emotion in Customer Journey - Leveraging Customer Sentiment for Business Growth
The Role of Emotion in Customer Journey - Leveraging Customer Sentiment for Business Growth
How does innovating and differentiating your CX helps your business survive in a competitive and crowded market?
How does innovating and differentiating your CX helps your business survive in a competitive and crowded market?
How do you test and optimize your customer satisfaction surveys to ensure validity and reliability?
How do you test and optimize your customer satisfaction surveys to ensure validity and reliability?
How to use customer feedback to improve the customer journey?
How to use customer feedback to improve the customer journey?

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