Numr for Airlines

Turn your passengers into brand loyalists by delivering exceptional experience at every single touchpoint. From booking to check-in to boarding to arrival, optimize all aspects of passenger journey to inspire loyalty and boost repeat bookings.

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Numr CX seamlessly integrates with your CRM to show you complete, real-time picture of all passenger journeys. The platform automates post-flight feedback and analyzes comments to identify emerging issues, giving you the power to resolve them proactively.

Map passenger journeys

Map all passenger journeys in real-time. Track satisfaction at key moments, from website visit to boarding to post-flight experience. Drive targeted action to boost loyalty. Numr CX captures and analyzes passenger signals across numerous channels to help you deliver outstanding experience at moments that matter.

Identify high impact drivers

Identify attributes that have the highest impact on passenger satisfaction. Numr CX leverages advanced statistics to discover factors driving your satisfaction score in real-time. This allows you to prioritize the most important issues and quickly increase passenger satisfaction.

Turn airport managers into problem solvers

Empower your ground staff with our agile, role-based dashboards. Our platform shows real-time CX insights and recommendations to the right airport team. Prioritize issues, take immediate action, and uncover opportunities with Numr CX.

Analyze comments to find emergent issues

Understand emergent issues and key themes with Text Analytics. Numr automatically analyzes comments and reviews to pin-point issues that are impacting passenger experience in real-time.


Jet Airways turns airport managers into problem-solversWith Numr’s role-based, real-time dashboards

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